Identify resources for Technology Support

In this, we will learn to identify resources for Technology Support.

The resources available to you for technical support depend on your support plan. They are:

• Developer Support
• Business Support
• Enterprise Support

AWS Support Ticket

• Users on AWS Support plans can raise a ticket.
• For faster support,  create a request via the console.

Technical Account Manager

Your Technical Account Manager (TAM) is your primary point of contact for assistance, architectural review, and continuing communication as you develop, install, and proactively improve your solutions.

• A dedicated voice within AWS to serve as your technical point of contact and advocate
• Proactive guidance and best practices to help optimize your AWS environment
• Orchestration and access to the breadth and depth of technical expertise across the full range of AWS

Trusted Adviser

AWS Trusted Advisor is

• an online resource
• Helps you provision your resources following best practices
• Helps optimize your AWS environment by
  • reducing cost
  • increasing performance
  • increased fault tolerance
  • improving security

While the four core checks are available to all AWS customers, the full power of AWS Trusted Advisor is available with Business and Enterprise Support plans.

• Guidance on getting the optimal performance and availability based on your requirements
• Opportunities to reduce your monthly spend and retain or increase productivity
• Best practices to help increase security

AWS Whitepapers

AWS Whitepapers features

• a comprehensive list of technical AWS whitepapers,
• cover topics such as
  • architecture
  • security
  • economics
• They are authored by
  • the AWS Team
  • independent analysts
  • the AWS Community (Customers or Partners)

AWS Service Health Dashboard

• It is a general view of the health of all AWS services
• It is at link – https://status.aws.amazon.com/

AWS Personal Health Dashboard

It is a personal view of the health of the AWS services used by you.

Link for free practice test – https://www.testpreptraining.com/aws-certified-cloud-practitioner-free-practice-test