Exam MB-280: Microsoft Dynamics 365 Customer Experience Analyst FAQs
What is MB-280: Microsoft Dynamics 365 Customer Experience Analyst Exam?
As a candidate for the MB-280: Microsoft Dynamics 365 Customer Experience Analyst exam, you are a professional who:
- Has been involved in or is planning to work on Dynamics 365 Sales implementations.
- Understands organizational sales processes and the user experience from a seller’s perspective.
- Can showcase capabilities within Dynamics 365 Customer Insights – Data and Customer Insights – Journeys.
What is the MB-280 Exam knowledge area?
As a candidate, you should have:
- Experience in configuring model-driven apps in Microsoft Power Apps.
- Knowledge of accounts, contacts, and activities.
- Familiarity with leads, opportunities, and model-driven app components such as forms, views, charts, and dashboards.
- Understanding of model-driven app personal settings.
- Experience working with Dataverse solutions.
- Understanding of Dataverse, including tables, columns, and relationships.
- Familiarity with Power Automate cloud flows, including connectors, triggers, and actions.
- Knowledge of the Dataverse security model and features, like business units, security roles, row ownership, and sharing.
What are the duties of a Microsoft Dynamics 365 Customer Experience Analyst?
The role includes configuring, customizing, and extending Dynamics 365 Sales to develop solutions that support, streamline, and enhance the company’s sales operations. Candidates expertise in Dynamics 365 Sales and the Microsoft Power Platform enables them to handle these key tasks:
- Configure both standard and premium Dynamics 365 Sales features.
- Implement collaboration functionalities.
- Set up the security model.
- Customize Dynamics 365 Sales.
- Extend Dynamics 365 Sales through Microsoft Power Platform.
- Deploy the Dynamics 365 App for Outlook.
What is the Microsoft MB-280 Exam Language?
The exam is available in English.
What is the passing score and time duration for the exam?
Candidates are allotted 100 minutes to complete the assessment, with a passing score of 700 or higher.
What are the Microsoft MB-280 major exam topics?
The major topics include:
- Implement Dynamics 365 Sales (25–30%)
- Configure and customize Dataverse and model-driven apps (25–30%)
- Implement the Dynamics 365 App for Outlook (10–15%)
- Implement security and customizations in Dynamics 365 Sales (10–15%)
- Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)
- Extend and enhance Dynamics 365 Sales capabilities (5–10%)
What is the exam retake policy?
The Microsoft Certification exam retake policy for role-based, specialty, and fundamentals exams states that if you do not pass an exam on the first try, a 24-hour waiting period is required before you can retake it. For each subsequent attempt, a 14-day waiting period applies, up to a maximum of five attempts within a 12-month period from your first attempt. If you reach the five-attempt limit without passing, you may try again after 12 months from the initial attempt date. Once an exam is passed, you cannot retake it unless your certification has expired. Additionally, any retakes may require payment, if applicable.
What is the Microsoft Exam Scoring Process?
For technical exams, scores range from 1 to 1,000, with a passing score set at 700 or higher. Because the score is scaled, it doesn’t necessarily represent 70% of the total points but reflects the knowledge, skills, and question difficulty required for competency. Microsoft Office exams also use a scale from 1 to 1,000, though passing scores vary depending on the specific exam.
Most multi-part questions award one point per correct answer, allowing you to earn full, partial, or no points for each question. If a question is worth more than one point, this will be indicated. Incorrect answers do not incur penalties; rather, you simply miss the points for that component. Some questions may not be scored, as they are used for research purposes to enhance exam quality. These unscored questions are randomly included, so it’s best to answer every question as if it counts. Microsoft may also use innovative question types with unique scoring methods, which will be explained within the question text.
How many exams can I schedule at once?
As of January 16, 2023, you are allowed to schedule up to two Microsoft Certification exams at a time through Pearson VUE. These exams can be booked for the same day or on different days. Once you complete or cancel one of the exams, you can schedule an additional exam. This scheduling limit does not apply to exams booked through Certiport.
Is it mandatory to take an exam in English?
Microsoft Certification exams are offered in multiple languages. However, if you are required to take the exam in English instead of your native language, you may request an accommodation for additional time. This extra time is granted on a case-by-case basis and must be requested in advance.
How can I provide feedback on study materials or training?
For feedback on an instructor-led Microsoft training course, please share it directly with the instructor. If you’re providing feedback on a Microsoft online course, use the feedback form that appears after completing the course. Microsoft does not review third-party study materials and is not responsible for their content. If you have feedback about third-party exam preparation materials, please contact the publisher directly.
How does Microsoft determine the number of questions on a specific topic for an exam?
The skills assessed in an exam are identified by external subject matter experts, not Microsoft employees. This collection of skills, known as the “objective domain,” forms the foundation for the exam. During the blueprinting process, more questions are allocated to critical or frequently performed skills, while less important or less frequent skills receive fewer questions.
Can I receive a refund if I fail an exam?
No, Microsoft does not provide refunds for exams that are not passed or for missed exam appointments.
