Salesforce AI Specialist Exam FAQs
How many questions will be there in the Salesforce AI Specialist?
The Salesforce AI Specialist exam consists of 60 multiple-choice questions, with a time limit of 105 minutes to complete.
What is the passing score for the Salesforce AI Specialist Exam?
The passing score for the Exam is 73% and above.
What is the knowledge requirement for the exam?
Candidates for the Salesforce Certified AI Specialist should have a strong grasp of Salesforce’s core functionalities and be comfortable navigating the platform. This certification is ideal for those looking to showcase their expertise in the following areas:
- In-depth understanding of Salesforce Einstein, including its features, capabilities, foundational AI concepts, large language models (LLMs), and related tools such as prompts and models.
- Experience with Salesforce Platform configurations, processes, and best practices, with skills in building, testing, troubleshooting, and optimizing Einstein features like prompts and models.
- Proficiency in using Salesforce Einstein functionalities, including Sales emails, Service replies, Work Summary, Copilot Builder, Prompt Builder, and Model Builder, with the ability to tailor these tools to specific business needs.
- Expertise in using Salesforce tools to create custom solutions, actions, or integrations within the platform.
- Solid knowledge of AI fundamentals, such as predictive analytics, machine learning, natural language processing (NLP), computer vision, and Salesforce’s trusted AI principles in CRM environments.
- Awareness of data quality, preparation, cleansing, and governance essential for training and refining AI models, alongside a commitment to ethical data practices, including privacy, bias mitigation, security, and regulatory compliance.
- Capability to engage stakeholders in meaningful discussions around AI applications, identifying opportunities and challenges for driving AI-powered business growth.
What a candidate is not required to know for the exam in terms of knowledge area?
A candidate pursuing this certification is not required to:
- Have deep expertise in configuring or fine-tuning large language models (LLMs).
- Be familiar with coding languages like Apex or Python.
- Hold advanced knowledge of external AI tools.
- Understand the intricacies of transformer architectures.
- Conduct return on investment (ROI) calculations.
- Be knowledgeable in white space analysis.
- Have prior experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry-specific Clouds.
What is the Salesforce AI Specialist Exam?
The Salesforce AI Specialist certification is designed for individuals seeking to leverage generative AI within the Salesforce ecosystem. AI Specialists are crucial in deploying and utilizing Einstein AI solutions. This exam targets Salesforce Administrators, Developers, and Architects who integrate built-in AI features and enhance them using Copilot Builder, Prompt Builder, and Model Builder.
What happens if I fail a Salesforce certification 3 times?
Salesforce updates all certification exams 3x per year in accordance with Salesforce release cycles (Winter, Spring, Summer). If you fail your third attempt within a release cycle, you must wait until the next release cycle begins before registering for the exam again.
Do Salesforce certifications expire?
If you fail to maintain your Salesforce Certifications after a certain amount of time has elapsed, they will expire and you will have to take the whole certification exam again.
What is Salesforce Exam Candidate Code of Conduct?
At Salesforce, trust is a top priority, and safeguarding the security of Salesforce credentials is a shared responsibility. By participating in the Salesforce Credentialing Program, you must agree to the terms outlined in the Salesforce Credential and Certification Program Agreement.
Participants in the Salesforce Credentialing Program are expected to:
- Use official Salesforce study resources on Trailhead, including exam guides, trailmixes, and Trailhead courses to prepare for certification exams.
- Engage with the Trailblazer Community to find additional training, collaborate with peers, and connect with study groups or mentors.
- Follow the rules for both online proctored and in-person certification exams.
- Report any activity that compromises credential security to the Credential Security team.
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