Salesforce User Experience(UX) Designer
The Salesforce Certified User Experience(UX) Designer exam is intended for candidates aspiring to or already working in the design field on the Salesforce Platform. By earning this certification, you validate your basic understanding of problem-solving and designing using core UX concepts, as well as your ability to deliver these experiences using Salesforce Platform core features. As part of the human-centered design process, candidates should be able to determine the needs, requirements, and desires of customers.
Required Experience and Knowledge
The Salesforce UX Designer program requires candidates to have at least 6 months of hands-on UX designer experience, as well as experience as a UX engineer, administrator, stakeholder, facilitator, or researcher. Furthermore, Salesforce UX Designers should ideally have 3 to 6 months of practical experience on the Salesforce Platform utilizing UX design concepts. Exam candidates for the Salesforce UX Designer program must demonstrate the following knowledge, skills, and experience:
- Analysis of business and design requirements
- Facilitation of design strategy based on the scope of user and content
- Salesforce personas and which processes they use
- Key design systems and principles
- Mobile UX design
- Incorporation of human-centered design into customer solutions
- Guidelines and UX design strategy for accessibility and inclusion
- Declarative features of Salesforce and how they can impact user experience
- Application of branding and styling to impact user adoption and experience
- Planning and facilitation of testing and validation related to the goals of the design
- Change management design
- Out-of-the-box Salesforce Lightning Design System (SLDS) solutions versus customization
- Utilization of SLDS to create new and customized component functionality
Target Audience
Candidates interested in designing solutions on the Salesforce platform should take the Salesforce User Experience(UX) Designer exam. It is essential for Salesforce UX Designers to be knowledgeable of core UX concepts and to be able to utilize the Salesforce Platform’s core features to design and deliver these experiences. Human-centered design is also essential for candidates to determine customers’ needs and requirements.
Exam Details
- 60 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 105 minutes
- Passing score: 65%
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
- References: No hard copy or online materials may be referenced during the exam
- Prerequisite: None
For More Details See: Salesforce User Experience (UX) Designer FAQs
Course Outline
The Salesforce User Experience(UX) Designer exam covers the following topics:
Discovery: 13%
- Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
- Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
- Describe key Salesforce UX personas and which processes they normally do.
- Given a scenario, describe how Salesforce can add value to user experiences.
UX Fundamentals: 16%
- Given a scenario, identify which UX method should be used to define a user experience.
- Describe the impact of corporate branding and styling.
- Describe key design principles and tools that define an accessible and engaging experience.
- Describe mobile UX design fundamentals.
Human-Centered Design: 12%
- Given a scenario, determine how to incorporate human-centered design into a customer solution.
- Explain the importance of inclusive design.
Declarative Design: 27%
- Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
- Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
- Given a scenario, describe declarative features that improve user efficiency over a series of steps.
- Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
- Given a scenario, determine options for users to access onboarding, support, and learning.
- Given a scenario, describe how to apply branding to a solution.
Testing: 11%
- Given a scenario, plan methods for validating and testing a design with the end user.
- Describe testing techniques needed for optimal user experiences.
- Given a scenario, evaluate and manage design changes.
Salesforce Lightning Design System (SLDS): 21%
- Describe SLDS and its purpose.
- Given a scenario, determine an out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
- Given a scenario, utilize SLDS to create new and customized component functionality.
Preparation Guide for Salesforce User Experience(UX) Designer Exam
This preparation guide for the Salesforce User Experience (UX) Designer exam aims to prepare you for the exam. Designed to help you pass the certification exam, this guide includes information about target audiences, recommended training, and exam objectives. To pass the Salesforce certification exam, you should combine on-the-job experience, course attendance, and self-study.
Review the Exam Objectives
It is important to take note of what are the various topics covered in the exam. For more clarity, you should refer to the objectives of this exam. With this, you can comprehend easily what the exam is all about. Also, during the preparations, it will work as a checklist of what topics you’ve completed, and what is left. Therefore, you must thoroughly revise the exam objectives before starting your preparations. The following topics are covered in the Salesforce User Experience(UX) Designer exam:
- Discovery: 13%
- UX Fundamentals: 16%
- Human-Centered Design: 12%
- Declarative Design: 27%
- Testing: 11%
- Salesforce Lightning Design System (SLDS): 21%
Salesforce official Learning Paths
You can follow a learning path that’s just right for you by learning at your own pace. Salesforce offers two learning paths for the Salesforce User Experience(UX) Designer exam:
Here, you’ll be able to:
- Learn About Discovery
- Review User Experience Fundamentals
- Study Up on Human-Centered Design
- Review Declarative Design
- Refresh Your Design Testing Skills
- Explore Salesforce Lightning Design System
Join the Trailblazer Community
In an online forum, you are best served to ask questions about the exam to an experienced individual. Therefore, don’t be afraid to ask them any questions you may have about it. The individual may also be able to provide you with information regarding their research methods and tools used during the exam. Due to the fact that it is an official Salesforce community, the Trailblazer Community is one of the more reliable sources.
Evaluate yourself with Practice Tests
The last step to finalize your preparations is taking practice tests. This is a step where you have to encapsulate all your hard work and apply it to do your best in the tests. With these tests, you will get an experience of the exam. Before you appear for the actual exam, it is essential to know where you stand with the knowledge and skills you acquired during the preparations. Thus, it is important to test yourself for self-evaluation. At test prep training, you can register for a free practice test. So, hurry up, and take a test to introspect your preparations.
