Salesforce Experience Cloud Consultant FAQs
What is a Salesforce Experience Cloud Consultant?
People who want to prove their expertise in designing, configuring, building, and deploying Salesforce Experience Cloud, leveraging the declarative customization capabilities, should take the Salesforce Experience Cloud Consultant exam. In a customer-facing role, Salesforce Experience Cloud Consultants provide consulting services related to the Salesforce Experience applications.
Does Salesforce recommend any training course for this exam?
It is highly recommended that you take the Create and Manage Experience Cloud Sites (ADX271) training course prior to taking the test. The goal of this one-day course is to help you build a branded space where you can communicate with people who are fundamental to the success of your organization and collaborate with them. Your Salesforce experts will help you create partner and customer sites, measure and drive audience participation, and enable Digital Experiences in your organization.
What does a Salesforce Experience Cloud Consultant do?
The Salesforce Certified Experience Cloud Consultant candidate has the experience, skills, knowledge, and ability to:
- Enable Digital Experiences.
- Identify the right template for a given use case.
- Select the correct external user license.
- Apply branding and design pages inside Experience Builder.
- Personalize the Experience for different audiences.
- Create and manage Topics.
- Assign Knowledge Articles to Topics (including via Data Category)
- Set the right User Visibility for a given use case.
- Understand declarative sharing options.
- Create sharing sets.
- Create and provision external users.
- Configure self-registration.
- Configure Social Sign-On.
- Understand Experience role best practices.
- Set up external accounts and external account relationships.
- Set up channel sales (PRM).
- Incorporate Salesforce CMS (Content Management System) content into an Experience.
- Set up reputation levels and gamification.
- Measure adoption and engagement for Experience users.
- Analyze usage (page views, etc.).
- Make reports and dashboards accessible in Experience.
- Configure Experience Builder components.
- Configure Workspaces.
- Describe how to create a public site.
- Understand migration of Experiences between environments.
- Describe Article Channels.
- Knowledge of support and ticketing capabilities in Experiences.
- Understand out-of-the-box capabilities and limitations and when to customize.
Are Salesforce certifications in demand?
Customer business requirements can be met via Salesforce Experience Cloud Consultants in a maintainable and scalable way. They are also capable of contributing to the long-term success of customers. Customers, partners, employees, and anyone who wishes to demonstrate expertise in Experience Cloud can benefit from the credential.
Are there any prerequisites for the exam?
The Salesforce Certified Experience Cloud Consultant should have 6 months of hands-on experience administering or developing on the Salesforce Experience Cloud platform. Applicants who have earned the Salesforce Administrator credential are eligible to take the Salesforce Experience Cloud Consultant exam.
What are the Domains covered in this exam?
The exam objectives and course outline are:
- Experience Cloud Basics: 8%
- Sharing, Visibility, and Licensing: 17%
- Branding, Personalization, and Content: 15%
- Templates and Themes: 10%
- User Creation and Authentication: 13%
- Adoption and Analytics: 5%
- Administration, Setup, and Configuration: 25%
- Customization Considerations, and Limitations: 7%
How Many questions are there in the Exam?
There are 60 multiple-choice/multiple-select questions and up to 5 unscored questions in the exam.
What is the duration of the Exam?
The time duration of the exam is 105 minutes (time allows for unscored questions)
How much does the Exam Cost?
The exam will cost you $200 USD plus applicable taxes as required per local law.
What is the Passing score in the Exam?
65% is the passing score.
How many attempts are Available for the Exam?
There are 3 attempts available in a year for this exam
What is the Exam Retake Policy?
Salesforce allows 3 attempts. Also, the fee for each retake is $100 USD.
How do I check my Salesforce certification?
To verify your Salesforce certification, you need to visit the Trailhead Verification Page. Then, you need to enter your email under “Certification Holders: Check Your Status”. Your credential details will be emailed to you.
How do I maintain my Salesforce certification?
To maintain your Salesforce Certification you need to complete all the Trailhead Maintenance Modules. Therefore, keep a check on the available updates for your certification at Trailhead’s official website.
For how long is my certification valid?
The Salesforce certifications are valid for a period of 3 years.
What are the modes to take the Exam?
The exam is available in two ways. It can either be offsite proctored or online proctored. Choose the one based on your schedule.
