Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
The Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) exam was created to evaluate candidates’ technical task-compliance abilities:
- Setting up the Dynamics 365 Commerce Head Office
- Configuring goods, costs, offers, rewards, and connections
- Dynamics 365 Commerce Point of Sale (POS) Management
- setting up and running call centres for Dynamics 365 Commerce
- managing online trade.
Who should take the exam?
The potential test takers for the Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) exam ought to be capable of:
- Configure Dynamics 365 Commerce’s application capabilities, make use of it, and offer application support.
- Strong business operations knowledge in unified commerce
- Knowledge of how to deploy, configure, and maintain Dynamics 365 Commerce.
Exam Registration for Exam MB-340
Follow the instructions below to sign up for Exam AZ-720: Troubleshooting Microsoft Azure Connectivity:
- Choose “Schedule Now” from the website’s menu.
- You will then be taken to the signup page. To complete the registration process, adhere to the stages.
- When your payment is received, you will also get a confirmation email.
Exam Policies for Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
To prevent future confusion, it is advised that the candidate studies these policies. These policies include information on subjects like learning credits and enrollment options.
Exam Retake Policy
The individual must wait 24 hours before retaking the exam if they do not receive the required score. The exam can be postponed using the certificate dashboard for candidates. A candidate can take the test five more times in total. You have to wait 14 days before putting up a third try if your second one is unsuccessful. A 14-day waiting period will also apply to the fourth and fifth attempts.
Exam Cancellation Policy
Microsoft gives test-takers up to 24 hours’ notice to reschedule or cancel their sessions. To avoid paying cancellation penalties, you must postpone or cancel your exam at least six working days before the scheduled exam date. Additionally, you won’t be compensated for your exam price if you decide not to take the test.
Recertification Policy for Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
Although the certification will be acknowledged, it is likely to expire whenever Microsoft stops supporting the concerned products. The guidelines provide that the certification is irrevocable.
You can read the full policies on the official website of Microsoft.
For more information, click on Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant FAQ.
Course Outline
The Microsoft Dynamics 365 Commerce Functional Consultant MB-340 exam covers the following topics –
Domain 1 – Understand Configure Dynamics 365 Commerce Headquarters (25–30%)
1.1 Explain and Configure prerequisites and commerce parameters
- Learn to create employee and customer address books
- Learn to configure and manage retail workers
- Learn to assign address books to customers, channels, and workers
- Learn to create email templates and email notification profiles
- Learn to configure organizational hierarchies and hierarchy purposes
- Learn to configure Commerce shared parameters
- Learn to configure company-specific Commerce parameters
1.2 Explain Describe and configure additional functionality
- Learn to create and configure channel and sales order attributes
- Learn to configure commissions and sales representatives
- Learn to configure payment methods and card types
- Learn to configure and manage gift cards
- Learn to describe Omni-channel capabilities including payments, orders, returns, and refunds
- Learn to configure data distribution
- Learn to create info codes, sub-codes, and info code groups
- Learn to describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection
1.3 Explain Manage statements
- Learn to describe the advantages of using trickle feed-based posting
- Learn to validate retail transactions by using the transaction consistency checker
- Learn to configure and manage retail statement calculations and posting
- Learn to troubleshoot statement posting issues
1.4 Explain Configure Distributed Order Management (DOM)
- Learn to configure fulfilment profiles
- Learn to configure cost components including shipping, handling, and packaging costs
- Learn to configure management rules and parameters
- Learn to monitor fulfilment plans and order exceptions
1.5 Explain configure order fulfilment
- Learn to configure modes of delivery including shipments, pick up, and carry out
- Learn to configure curbside customer order pickup
- Learn to configure charge codes, charge groups, and automatic charges
- Learn to configure and assign order fulfilment groups
Domain 2 – Explain Configure products, prices, discounts, loyalty, and affiliations (25– 30%)
2.1 Explain Configure products and merchandising
- Learn to configure product category hierarchies
- Learn to configure product attributes and attribute groups
- Learn to configure assortments
- Learn to manage product labels and shelf labels
- Learn to describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations
- Learn to configure recommendations
- Learn to configure warranty settings
- Learn to configure inventory buffers and inventory levels
- Learn to configure products and variants including configuring barcodes
2.2 Explain Manage pricing
- Learn to design and create price groups
- Learn to configure pricing priorities
- Learn to configure product pricing including smart rounding
- Learn to configure catalog pricing
- Learn to configure affiliation pricing
- Learn to configure category pricing rules
2.3 Explain and Manage discounts and promotions
- Learn to configure discount parameters
- Learn to configure channel or customer-specific discounts
- Learn to configure quantity, shipping, tender-based, and threshold-based discounts
- Learn to configure discount concurrency rules
- Learn to manage coupons
2.4 Manage customers, loyalty, and affiliations
- Learn to configure client books
- Learn to configure customer attributes
- Learn to configure customer affiliations
- Learn to configure loyalty programs, loyalty schemes, and reward points
- Learn to manage loyalty tier calculations and processing
Domain 3 – Understand to Manage Point of Sale (POS) in Dynamics 365 Commerce (15–20%)
3.1 Configure retail stores
- Create a retail store
- Configure POS registers and devices
- Configure retail profiles
- Configure sales tax overrides
- Configure Task Management lists and parameters
- Define cash management processes
- Define shifts and shift management processes
- Configure channel return policies
- Describe offline capabilities and limitations
3.2 Manage store inventory
- Configure availability calculations for products
- Manage inbound and outbound inventory operations within the POS
- Process customer pick-up and shipment orders
- Manage inventory processes including stock counts
- Look up product inventory
- Process serialized items
3.3 Perform POS operations
- Perform sales and order processes
- Perform end of day processes
- Reconcile store cash
- Monitor store productivity by using Task Management and reporting features
Domain 4 – Configure and Manage Dynamics 365 Commerce call centers (10–15%)
4.1 Configure call centers
- Create a call center
- Configure and publish product catalogs
- Create product catalog scripts
- Configure fraud conditions, rules, and variables to trigger order holds
- Configure fraud alerts
4.2 Configure continuity orders and installment billing
- Set up continuity programs and parameters
- Configure continuity order batch jobs
- Manage continuity child orders
4.3 Manage call centers
- Create, modify, and process sales orders
- Process call center payments
- Manage order holds
- Create return merchandise authorizations (RMAs)
- Process returns, exchanges, and replacements
Domain 5 – Manage e-commerce (15–20%)
5.1 Configure an e-commerce channel
- Create an online store
- Configure an e-commerce site
- Configure channel assignments for an e-commerce site
- Configure ratings and reviews
5.2 Manage e-commerce content
- Configure URLs and aliases
- Configure product detail pages and category pages
- Manage site themes, page fragments, templates, layouts, and pages
- Upload and manage digital assets including videos and images
- Set focal points and attribute values for media assets
- Configure publish groups
5.3 Operate an e-commerce channel
- Create e-commerce orders
- Synchronize e-commerce orders
- Moderate ratings and reviews
5.4 Configure business-to-business (B2B) e-commerce
- Describe differences between B2B and business-to-consumer (B2C) solutions
- Describe use cases for organizational modeling hierarchies
- Manage business partners and business partner users
- Configure product quantity limits
Preparation Guide: Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
You need a plan for studying and an organised approach if you want to ace your tests. We’ve created a planning guide that you may use as a resource. Additionally, using this study guide will help you learn and understand the goals of each exam. We are here to give you the top study resources you need to ace the test. We’ll also provide you a thorough explanation to help you study for the test. Let’s begin with approved learning resources and a study guide.
Review the Exam Objectives
Prior understanding of the problems is essential. The preparation guide’s most important step is by far this one. Setting exam objectives is very crucial when creating the exam schedule. So let’s fast review everything:
- Domain 1 – Understand Configure Dynamics 365 Commerce Headquarters (25–30%)
- Domain 2 – Explain Configure products, prices, discounts, loyalty, and affiliations (25– 30%)
- Domain 3 – Understand to Manage Point of Sale (POS) in Dynamics 365 Commerce (15–20%)
- Domain 4 – Configure and Manage Dynamics 365 Commerce call centers (10–15%)
- Domain 5 – Manage e-commerce (15–20%)
Microsoft Books
Microsoft offers study materials that might help students prepare for tests. The study aids that are included in these books are also quite useful. You can find pertinent publications that will assist you in comprehending the exam’s goals, passing the exam, and earning your certification by visiting Microsoft Press Books. On Amazon.com, these books can also be found in various editions. These books can help you organise your exam preparation.
Join Microsoft Community
Anywhere a dialogue occurs, it is always beneficial. The possibility of a problem being solved increases noticeably when more individuals are involved. These discussions broaden the scope of the research. Forums are a very efficient way to build the kind of community that is important for understanding others. You move one step closer to achieving your goals when you interact with people who share them. You should also consider becoming a member of the Microsoft Community.
Evaluate yourself with Practice Test for Exam MB-340
Put what you have studied into practice in order to evaluate your performance. Additionally, you’ll be able to enhance your replying skills via practice, which will help you save a lot of time. Additionally, it is preferable to begin taking practice exams after you have done comprehensively preparing for a single topic. It can be used as study material. You can also speed up your response times by practising, which will help you save a lot of time. Additionally, the best time to begin taking practice exams is after you have finished one entire topic because they will serve as revision assistance for you. Additionally, the ideal time to begin taking practice exams is after you have finished one comprehensive exam.
