Pega Certified System Architect (PCSA) Sample Questions

Developers and technical staff who desire to advance their Pega application development capabilities can take the Pega Certified System Architect (PCSA) Version 8.6 exam. The first test in the System Architect certification path, the Pega Certified System Architect (PCSA) Version 8.6 exam, is used to gauge a candidate’s familiarity with Pega applications.The article provides a list of Pega Certified System Architect (PCSA) Sample Questions that cover core exam topics including –

• Case Management(28%)
• Data and Intergration (18%)
• Security (7%)
• DevOps (7%)
• User Experience (16%)
• Application Development (12%)
• Reporting (7%)
• Mobility (5%)

Advanced Sample Questions

In a Pega case management application, a user is trying to find all the cases that have been assigned to a specific group. What rule would the user utilize to accomplish this?

• A) Advanced search
• B) Workbasket
• C) Worklist
• D) Workgroup

Answer: C) Worklist

Explanation: Worklist is a list of cases that are assigned to a user or group of users. It can be used to view and manage cases assigned to a specific group.

In a Pega application, a case needs to be escalated if it is not resolved within a specific timeframe. What rule type would be used to implement this scenario?

• A) Decision Tree
• B) Timer
• C) Activity
• D) Flow Action

Answer: B) Timer

Explanation: Timers are used to trigger actions based on a set timeframe. In this scenario, a timer would be used to trigger the escalation of a case if it is not resolved within the specified timeframe.

A Pega application requires that a user must fill out a form before they can proceed to the next step. What rule type would be used to implement this scenario?

• A) Data Page
• B) Form
• C) Flow Action
• D) Activity

Answer: B) Form

Explanation: Forms are used to capture data from users. In this scenario, a form would be used to ensure that a user must fill out the required information before they can proceed to the next step in the application.

In a Pega application, a user needs to be notified when a case is updated. What rule type would be used to implement this scenario?

• A) Flow Action
• B) Email
• C) Data Page
• D) Activity

Answer: B) Email

Explanation: Emails are used to send notifications to users. In this scenario, an email would be used to notify a user when a case is updated.

A Pega application requires that a user must enter a specific code to access certain information. What rule type would be used to implement this scenario?

• A) Decision Tree
• B) Authenticator
• C) Activity
• D) Data Page

Answer: B) Authenticator

Explanation: Authenticators are used to control access to information based on a user’s credentials. In this scenario, an authenticator would be used to ensure that a user must enter a specific code to access certain information.

In a Pega application, a user needs to select one of the five options before proceeding to the next step. What rule type would be used to implement this scenario?

• A) Decision Tree
• B) Form
• C) Data Page
• D) Activity

Answer: A) Decision Tree

Explanation: Decision Trees are used to make decisions based on user input. In this scenario, a Decision Tree would be used to prompt the user to select one of the five options before proceeding to the next step.

In a Pega case management application, a case needs to be rerouted to a different group if the first group is unable to resolve it within a specific timeframe. What rule type would be used to implement this scenario?

• A) Flow Action
• B) Timer
• C) Activity
• D) Workgroup

Answer: B) Timer

Explanation: Timers are used to trigger actions based on a set timeframe. In this scenario, a timer would be used to reroute the case to a different group if the first group is unable to resolve it within the specified timeframe.

A Pega application requires that a user must provide their personal information before they can proceed to the next step. What rule type would be used to implement this scenario?

• A) Data Page
• B) Form
• C) Flow Action
• D) Activity

Answer: B) Form

Explanation: Forms are used to capture data from users. In this scenario, a form would be used to ensure that a user must provide their personal information before they can proceed to the next step in the application.

In a Pega application, a user needs to be informed about the status of their case on a regular basis. What rule type would be used to implement this scenario?

• A) Flow Action
• B) Email
• C) Data Page
• D) Activity

Answer: B) Email

Explanation: Emails are used to send notifications to users. In this scenario, an email would be used to inform the user about the status of their case on a regular basis.

A Pega application requires that a user must be authorized to access certain information. What rule type would be used to implement this scenario?

• A) Decision Tree
• B) Authenticator
• C) Activity
• D) Data Page

Answer: B) Authenticator

Explanation: Authenticators are used to controlling access to information based on a user’s credentials. In this scenario, an authenticator would be used to ensure that a user must be authorized to access certain information.

Basic Sample Questions

Q1)How can you set up a regional variation for HR time off instances using Pega’s Situational Layer Cake approach?

• A. Make a rule for the variant and add it to the application’s common layer.
• B. Develop a rule specifically for the variation and include it in a secondary common application layer.
• C. Develop a rule for the variance and include it in the region’s layer of rules.
• D. In the application common layer, create a rule for the variation and swap it out for the current HR time off rule.

Correct Answer: B

Q2)A company has two business divisions: selling children’s books and reselling college textbooks. With the exception of the payment options, the division reselling textbooks can employ the same fundamental user interface (UI) as the division selling books for children. In this situation, how would you use the Situational Layer Cake?

• A. Include the payment rules for both lines of business in a separate layer and place the UI rules in the base layer.
• B. Establish a new layer for the division-specific payment rules and place the UI rules and general payment method rules in the base layer.
• C. Create a parallel base layer for the payments rules and place the UI rules in it.
• D. Create a new layer for the payment rule for each division and place the UI rules in it.

Correct Answer: B

Q3)An application’s functionality will be improved by a development team by altering a few UI guidelines. Before implementing the modifications across the board, the team would like to pilot the improvements with a select group of users. What method maximises maintainability and reuse?

• A. Include the new ruleset version in a new application along with the modified rules in a new minor version of the ruleset.
• B. Include the new ruleset in a new application after incorporating the modified rules into it.
• C. Create a new ruleset with the modified rules in it, then include the ruleset in a new version of the programme.
• D. Include the revised ruleset version in a new version of the programme, and add the updated rules to a new minor version of the ruleset.

Correct Answer: A

Q4)For a major firm, you are developing a case type to handle employment applications. Security job applications demand a physical evaluation in addition to the usual criminal background check. The physical examination might happen either before or after the background investigation. How may the desired behaviour be achieved with a case type?

• A. Establish a procedure for the physical examination, which should be followed by one for the background investigation.
• B. Establish a physical assessment procedure that is similar to the background check procedure.
• C. Establish a background check process on one level and a physical assessment process on a different stage.
• D. Establish procedures for the background investigation and the optional physical examination.

Correct Answer: A

Q5)You are creating a case type to handle visa requests. Applicants must set up a meeting with the consulate as part of the procedure. For the purposes of the interview and evaluation, a child interview case is formed. The consulate normally makes a decision within 48 hours of the interview. The Interview case must be concluded in order for the Visa case to move forward to applicant notification. How may the desired behaviour be achieved with a case type?

• A. Include an Interview child step in the Create Case stage. It is not necessary to include a Wait step.
• B. Include a step called Create Case that generates an Interview Child case. Add a Wait step after this one to put the parent case on hold until the interview case is resolved and after 48 hours have passed.
• C. Include an Interview child step in the Create Case stage. Add a Wait step after this one to put the parent case on hold for 48 hours.
• D. Include an Interview child step in the Create Case stage. Add a Wait step after this one to put the parent case on hold until the Interview case is resolved.

Correct Answer: C

Q6)Loan applicants must indicate their yearly wage, according to a regulation. The application is automatically approved if the salary above the cutoff point. A cosigner must be named if the applicant’s salary is below the criteria. To satisfy the criterion, pick two configuration alternatives that adhere to best practises. (Select two.)

• A. Create a user view with a field for the annual salary. Make a cosigner data collection action that is optional, then assign the action to the right stage.
• B. Designate a phase in the assignment process when a loan officer evaluates the applicant’s yearly wage and decides whether or not a cosigner is required.
• C. Create a user interface with a field for annual income and a section for cosigner details. To make the cosigner section visible when the salary falls below the cutoff, use a Visible When condition.
• D. Include a field for annual salary in the information-gathering stage. Using a decision shape, choose whether to move on to the next phase and enter the cosigner’s information or finish the process.

Correct Answer: C and D

Q7)An applicant for a new bank account makes a call. The task named Select Account Type is one that the customer service representative (CSR) must complete. The consumer has the option to ask for written information on various account kinds during the conversation. Choose a case lifecycle design that complies with this criterion in Pega Certified System Architect (PCSA) .

• A. Include a user view for information requests in the assignment for Select Account Type.
• B. Include an optional action in the stage that has the assignment Select Account Type.
• C. Include an optional case-wide action.
• D. Include a router in the assignment for Select Account Type.

Correct Answer: B

Q8)You are setting up routing for a warranty service request from a customer. Except for warranty service requests for beta-release products, which need to be reviewed by the vice president of service, all warranty service requests are forwarded to the warranty resolution group. How should assignment routing be set up to examine warranty service requests in Pega Certified System Architect (PCSA) ?

• A. Pass the assignment on to the vice president of service, who will pass it on as necessary to the warranty resolution team.
• B. Pass the assignment along to the warranty resolution team, who will notify the beta-release product’s vice president of service via email.
• C. If the request is for a beta release, route the assignment to the knowledgeable group. Send the assignment to the warranty resolution group if not.
• D. If the assignment is for the beta release, send it to the vice president of service. Send the assignment to the warranty resolution group if not.

Correct Answer: A

Q9)If the refund is more than twice the item’s cost, a customer refund case type mandates that an auditor be notified via email. How do you configure this need by choosing the recipient role in Pega Certified System Architect (PCSA) ?

• A. Set up a work queue for the email.
• B. Set the email’s recipient to be a customer.
• C. Set up the email to be sent to a person who is interested.
• D. Set the email to be sent to an owner.

Correct Answer: A

Q10)Customers can submit claims for their home insurance on a claims application. The items of loss are listed for each claim. Some claims may be scrutinised for possible fraud in addition to the actual claim process, depending on the specifics. As a case type, which two entities would you model? (Select two.)

• A. Fraud investigation
• B. Claim
• C. Customer
• D. Items of loss

Correct Answer: A and B

Q11)When the objective interval expires, you define a service level to increase assignment urgency to 100. What effects does assignment urgency have on the deadline and time after the deadline has passed?

• A. The urgency value is still 100, but processing for other service levels is continuing.
• B. The urgency value keeps rising in accordance with configuration.
• C. Processing at the service level is suspended until the assignment is finished.
• D. A message informs the user that the maximum level of urgency has been reached.

Correct Answer: D

Q12)How can you route a task so that any department member who is available can complete it?

• A. Send the assignment to the admin user ID.
• B. Add the assignment to a queue of work.
• C. Distribute the assignment to each member separately.
• D. Add the assignment to a list of tasks.

Correct Answer: B

Q13)You want your application to look the same on all portals. All of the buttons in your application should have blue backgrounds. If corporate identity changes, you want the button backgrounds to be simple to adapt. How do you change the attribute to change the background colour?

• A. The application skin
• B. The buttons format
• C. The controls format
• D. The background mixin

Correct Answer: B

Q14)Both laptops and mobile devices are supported by an online sales application. While setting up the application skin, you realise that the responsive layout on a mobile device is not presenting views as required by stakeholders. Which of the following two strategies will you employ to address this situation without having an adverse effect on laptop users? (Select two.)

• A. Make all application skins uniform across portals.
• B. Update the procedure to include a separate gateway for mobile users.
• C. The mobile application version should not have a skin.
• D. Modify the skin’s responsive behaviour for the best mobile site viewing.

Correct Answer: A and D

Q15)You should use consistent visual styles throughout your application while creating it. How do you comply with this demand?

• A. In the application rule, specify a skin.
• B. Style the design of the screen.
• C. To choose the skin rule, use the Live UI tool.
• D. Make a skin reference in the harness rule.

Correct Answer: A

Q16)You are using a UI form to gather data from job applicants. Before submitting the form, users must fill out a few required fields. Which setup makes the form’s necessary fields marked with asterisks?

• A. Use multiple Validate rules for each mandatory field
• B. Use an Edit Validate rule to verify if each of the mandatory properties has a value
• C. Use a Validate rule to verify the mandatory fields have a value
• D. Configure the mandatory fields as Required in the section rule

Correct Answer: C

Q17)Customers can book a flight, lodging, and rental car as part of a trip itinerary through a reservation procedure. Which setting shows a checkbox that consumers can only use to choose travel insurance if their schedule involves a flight in Pega Certified System Architect (PCSA) ?

• A. A conspicuous check box when the condition is met.
• B. The check box was subjected to an action set.
• C.A validate rule that is applied to the flow action 
• D. A declare expression that is configured for forward chaining .

Correct Answer: B

Q18)Using the Integration Designer, you are configuring an external data source. Along with a name for the data source, you have the REST, Dev, Stage, and Prod endpoint URLs. What more details are required in order to configure the external data source?

• A. The database name used to store the source data 
• B. The data views that make use of the external data source
• C. A strategy for mapping the fields in REST responses and the data
• D. An alternative endpoint URL in case the defined URL is unreachable.

Correct Answer: A

Q19)Which source do you choose for a data page with a single record’s details for a data type?

• A. Report definition
• B. Data transform
• C. Connector
• D. Lookup

Correct Answer: D

Q20) There are four columns on a form listing nearby restaurants: Name of the restaurant; location of the restaurant; a little picture of the sitting area reserve a spot (check box) Regardless of screen size, you want to guarantee that users have access to the information they require to make a reservation. You do not need to display photos when viewed on a small screen.How do you support this requirement using the three configuration steps? (Select three.)

• A. Change the Make reservation column’s importance to Primary.
• B. Change the Restaurant name column’s priority to Primary.
• C. Change the image column’s priority to Other.
• D. Change the image column’s priority to Secondary.
• E. Change the status of the Make reservations and Restaurant location columns to Secondary.
• F. Change the importance of the Make reservation and Restaurant name columns to Primary.

Correct Answer: BDF