Microsoft Dynamics 365 + Power Platform Solution Architect (MB-600) Sample Questions
Microsoft Dynamics 365 + Power Platform Solution Architect (MB-600) incorporates Solution Architects for Microsoft Power Apps model-driven applications in Dynamics 365 who lead effective executions and spotlight on how solutions address the more extensive business and specialized needs of associations. A Solution Architect has practical and specialized information on the Power Platform model-driven applications in Dynamics 365, for example, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Sales, related Microsoft cloud arrangements, and other outsider advancements.
Solutions Architects have insight across functional and technical disciplines of the Power Platform and model-driven applications in Dynamics 365. Arrangement Architects ought to have the option to work with plan choices across advancement, configuration, integration, framework, security, accessibility, storage, and change management. This job adjusts an undertaking’s business needs while meeting functional and non-functional necessities.
1.) In anticipation of a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a client is playing out a fit-gap analysis.
Sam wants to assess the prerequisites by involving a fit-gap methodology with regards to Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Automatically make new cases from email messages shipped off a conventional email address and dole out these cases to the help chief for the record.
Does the solution meet the objective?
A. Indeed
B. No
Right Answer: A
2.) James is architecting a Dynamics 365 Customer Service instance for an organization call center. The organization has an SLA with an essential client that requires checking by utilizing KPIs.
The SLA expresses the accompanying:
Support should be given 24 hours of the day, seven days every week.
Issues should be settled in something like four hours of case creation.
You really want to suggest devices that will help the client with following these prerequisites.
Which two instruments would it be advisable for you to suggest? Each right response presents part of the arrangement.
A. improved SLAs with Timer Control
B. First Response by KPI
C. improved SLA upgrade
D. Resolve by KPI
Right Answer: AD
3.) Jenny is the solution architect on a Dynamics 365 Customer Service implementation.
The association requires the accompanying for the implementation:
Characterize the key non-functional prerequisites for the customer services team.
Accomplish business targets from the future Dynamics 365 Customer Service arrangement.
You want to recognize the best three non-functional prerequisites for the association.
Which three non-functional necessities would it be a good idea for you to suggest? Each right response presents a total solution.
A. business rules to distinguish top clients
B. convenience of business process flows
C. client accounts administration
D. time-to-load forms
E. solution regulatory compliance
Right Answer: BDE
4.) An organization gives professional improvement certifications to technologists all over the world. The organization utilizes different call centers to help clients. The organization intends to carry out Dynamics 365 Customer Service.
The organization should build efficiency for call focus representatives. The arrangement should meet the accompanying prerequisites:
Handle different client interactions at once.
Guarantee that clients can get data from a few business applications.
Cooperate with clients by utilizing the accompanying channels: chat, calls, messages, and online surveys
Carry out all usefulness in a single interface
You want to suggest an answer that meets the necessities of the organization.
What would it be advisable for you to suggest?
A. Omnichannel for Customer Service
B. Live Assist for Microsoft Dynamics 365 Powered by CafeX
C. LinkedIn connector
D. Unified Service Desk
Right Answer: D
5.) In anticipation of a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a client is playing out a fit-gap analysis.
You want to assess the necessities by involving a fit-gap methodology with regards to Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Quotes and Orders need to push and get information progressively from SAP.
Does the arrangement meet the objective?
A. Indeed
B. No
Right Answer: B
6.) In anticipation of a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a client is playing out a fit-gap analysis.
You want to assess the necessities by involving a fit-gap methodology with regards to Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Users need to refresh their records and add notes while they are offline.
Does the solution meet the objective?
A. Indeed
B. No
Right Answer: B
7.) Kevin needs to coordinate Microsoft Teams with Dynamics 365 Customer Service.
He installs both applications, however, Teams isn’t working when in Dynamics 365 Customer Service.
You want to investigate what is happening.
Solution: Set up server-side synchronization with Microsoft SharePoint Online.
Does the arrangement meet the objective?
A. Indeed
B. No
Right Answer: B
8.) Liam needs to incorporate Microsoft Teams with Dynamics 365 Customer Service.
He installs both the applications, yet Teams isn’t working when in Dynamics 365 Customer Service.
He really wants to investigate what is happening.
Solution: Change the choices to Yes in the System settings of Dynamics 365 Customer Service.
Does the Solution meet the objective?
A. Indeed
B. No
Right Answer: A
Reference: Integrate Dynamics 365 for Customer Engagement apps with Microsoft Teams
9.) An organization is utilizing Dynamics 365 Sales with Microsoft Power Platform. The final solution should comprise of the accompanying:
- Elements 365 for tablets application
- Power BI dashboards and reports to show deals portions and different measurements for inward clients
- A PFX-compliant canvas application for outside workers for hire to view and update project undertakings from a Microsoft SharePoint list.
You really want to suggest a security solution that accomplishes the information encryption necessity. Which two arrangements would it be advisable for you to suggest? Each right response presents part of the arrangement.
A. Utilize single sign-on (SSO) for validation for inside clients.
B. Turn on information encryption for your Dynamics 365 Sales climate.
C. Give an encryption key to outer clients utilizing the material application.
D. Make another Dynamics 365 security gathering to confirm clients to see the dashboards.
Right Answer: BC
10.) An organization intends to implement Dynamics 365 Sales. The organization stores information about book areas in the fields, room, and shelf.
The organization should bring legacy data into the new framework. Inheritance information should be altered to match the ongoing framework plan.
You really want to prescribe an answer for join the room and rack fields into a solitary field on import.
Which apparatus would it be advisable for you to suggest?
A. Data Import Wizard
B. web services
C. Microsoft Excel Online
D. import from CSV
Right Answer: A
11.) A client that utilizes Dynamics 365 Sales has structures with both Business Rules and JavaScript added to deal with the business rationale on the structure. The structure contains rationale that can’t be dealt with by Business Rules. The mix of utilizing both Business Rules and JavaScript is presently too complex to even think about keeping up with. You want to suggest an improved on structure arrangement so the structure can kept up with push ahead.
Which two would it be advisable for you to suggest? Each right response presents part of the arrangement.
A. Eliminate the Business Rules and utilize just JavaScript.
B. Assess whether complex pieces of the rationale can be tackled by utilizing Power Apps Component Framework (PCF) control. Use Business Rules for the excess usefulness.
C. Deal with the business rationale with a Power Apps Component Framework (PCF) control.
D. Update rationale to guarantee Business Rules are improved. Use JavaScript for the leftover usefulness.
Right Answer: AC
