Salesforce Community Cloud Consultant Sample Questions

The Salesforce Community Cloud Consultant certification is designed for consultants with past experience implementing and providing advice on the Salesforce Communities apps in a role that involves working with customers. Candidates who want to demonstrate their expertise in planning, configuring, creating, and implementing Salesforce Communities applications can take the Salesforce Community Cloud Consultant exam. utilising the Communities platform’s declarative customisation features, of course.

Advanced Sample Questions

What is the main purpose of a Salesforce Community?

• A. To manage and track customer interactions
• B. To provide customer self-service support and collaboration
• C. To create and manage sales and marketing campaigns
• D. To manage inventory and shipping

Answer: B. To provide customer self-service support and collaboration

Explanation: The main purpose of a Salesforce Community is to provide customer self-service support and collaboration. This includes features such as knowledge base articles, forums, and case management.

Which of the following is NOT a type of Salesforce Community?

• A. Partner Community
• B. Customer Community
• C. Employee Community
• D. Vendor Community

Answer: D. Vendor Community

Explanation: Vendor Community is not a type of Salesforce Community. The three main types of Salesforce Community are Partner Community, Customer Community, and Employee Community.

Which of the following is a key feature of Salesforce Community Cloud?

• A. Customizable branding and design
• B. Automated email campaigns
• C. Predictive analytics and AI
• D. Data migration and integration

Answer: A. Customizable branding and design

Explanation: Customizable branding and design is a key feature of Salesforce Community Cloud. This allows organizations to customize the look and feel of their community to match their brand and provide a consistent user experience.

What is the role of a Community Manager in a Salesforce Community?

• A. To manage the design and branding of the community
• B. To create and manage content in the community
• C. To manage and resolve customer issues in the community
• D. To manage and monitor the overall health and engagement of the community

Answer: D. To manage and monitor the overall health and engagement of the community

Explanation: The role of a Community Manager in a Salesforce Community is to manage and monitor the overall health and engagement of the community. This includes managing user engagement, analyzing metrics and data, and identifying areas for improvement.

Which of the following is a best practice for managing a Salesforce Community?

• A. Set up automatic email notifications for all community activity
• B. Monitor and respond to all user activity in real time
• C. Provide clear guidelines and policies for user behavior
• D. Encourage anonymous participation to increase engagement

Answer: C. Provide clear guidelines and policies for user behavior

Explanation: Providing clear guidelines and policies for user behavior is a best practice for managing a Salesforce Community. This helps to ensure that users are aware of expected behaviors and helps to maintain a positive and productive community environment. Automatic email notifications for all community activity and anonymous participation can both lead to information overload and potentially negative community interactions. Monitoring and responding to all user activity in real time may not be feasible or efficient for larger communities.

What is the purpose of a Community Builder in Salesforce Community Cloud?

• A. To create and manage user profiles and permissions
• B. To manage community content and data
• C. To customize and design the community interface
• D. To create and manage email templates and campaigns

Answer: C. To customize and design the community interface

Explanation: The purpose of a Community Builder in Salesforce Community Cloud is to customize and design the community interface. The Community Builder provides a drag-and-drop interface that allows for easy customization of the community layout and design.

What is a Chatter Group in Salesforce Community Cloud?

• A. A group of users who have access to a specific set of data
• B. A group of users who have similar interests or roles
• C. A group of users who can view and comment on specific records
• D. A group of users who can create and manage community content

Answer: B. A group of users who have similar interests or roles

Explanation: A Chatter Group in Salesforce Community Cloud is a group of users who have similar interests or roles. These groups can be used for collaboration and discussion within the community.

Which of the following is a benefit of using Salesforce Knowledge in a community?

• A. Improved search capabilities for finding content
• B. Customizable branding and design for the community
• C. Enhanced analytics and reporting for community metrics
• D. Automated case management for customer support

Answer: A. Improved search capabilities for finding content

Explanation: Using Salesforce Knowledge in a community can provide improved search capabilities for finding content. Salesforce Knowledge is a knowledge base solution that allows organizations to create and manage articles and other content that can be easily searched and accessed by community members.

What is the role of Salesforce Connect in a community?

• A. To provide access to external data sources within the community
• B. To manage and track user engagement within the community
• C. To create and manage custom reports and dashboards for the community
• D. To provide automated email notifications for community activity

Answer: A. To provide access to external data sources within the community

Explanation: The role of Salesforce Connect in a community is to provide access to external data sources within the community. This allows community members to access and interact with data from other systems, such as ERP or CRM systems.

What is the purpose of a Lightning Bolt solution in Salesforce Community Cloud?

• A. To provide pre-built templates and components for creating a community
• B. To create and manage user profiles and permissions within a community
• C. To provide automated email notifications for community activity
• D. To enhance community security and compliance features

Answer: A. To provide pre-built templates and components for creating a community

Explanation: The purpose of a Lightning Bolt solution in Salesforce Community Cloud is to provide pre-built templates and components for creating a community. This allows organizations to quickly and easily create a customized community that meets their specific needs.

Basic Sample Questions

Q1)A hospital aims to build a community for its staff members and patients. The Community must adhere to industry best standards and be optimised for use cases in healthcare. What must the Community Cloud consultant take into account first in order to fulfil the requirements?

• A. Lightning Community templates
• B. Custom solutions
• C. Business Value Map and ROI
• D. Lightning Bolt solutions

Correct Answer: A

Q2) Users of the Community at Universal Containers should be able to sign in via Facebook and Google. Which collection of features ought the Administrator employ in order to do this?

• A. Custom Lightning Component and Apex Class
• B. Single Sign-on and AppExchange
• C. Auth Provider and Flow
• D. Auth Provider and Registration Handler

Correct Answer: D

Q3) A business stores and manages public material using a content management system (CMS). The VP of Advertising wants to use that content in community marketing and advertising initiatives. How should the Community’s administrator display advertising content?

• A. Get the Community Content package from the AppExchange and install it.
• B. Periodically import content from the CMS using Process Builder.
• C. Set up CMS Connect so it can retrieve content from the CMS.
• D. Create a unique point of interface between the Community and the CMS.

Q4) A customer community is being developed by Universal Containers. What may be added to the navigation menu by the administrator in Salesforce Community Cloud Consultant?

• A. Salesforce Objects, Topics, Community Pages, External URL, Forecast
• B. Salesforce Objects, Community Pages, App Launcher, External URL
• C. Salesforce Objects, Topics, External URL, Lightning Component, Community Pages
• D. Salesforce Objects, Global Actions Community Pages, External URL

Correct Answer: C

Q5) A self-service community is being implemented by Universal Containers (UC). Customers of UC are numerous and have intricate hierarchies. The bulk of UC users routinely add new Accounts and have several Accounts. Customers should be able to add new Contacts and Accounts on their own, according to Universal Containers. What are the two licencing types that the Salesforce Administrator for UC should suggest? (Select two.)

• A. Customer Community Login
• B. Customer Community
• C. Customer Community Plus Login
• D. Customer Community Plus

Correct Answer: C and D

Q6) For its users, Universal Containers has created a Partner Community. When logging into the Community for the first time, users must accept a contract. What are the three ways a Salesforce Administrator can fulfil this need? (Select three.)

• A. Until the user agreement has been ratified, use audiences and page variations to conceal content in the Community.
• B. When members of the Community log in for the first time, use login flows to display the user agreement.
• C. Create a Site.com page that includes a user agreement and a complete registration on acknowledgment link in place of the login page.
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• D. Before users log in for the first time, bring users to a unique page that displays a user agreement.
• E. Add the user agreement and the phrase “complete registration on acknowledgment” to the user registration page.

Correct Answer: A and E

Q7)A self-service Community must be created by a Salesforce administrator. Before creating the Community in Salesforce, which three steps should the Salesforce Admin take? (Select three.)

• A. Develop email templates for the Community to use.
• B. Set up a Community search for articles and discussions.
• C. Start conversations on subjects that are publishable in the Community.
• D. Compile logo and image resources for the Community’s branding.
• E. Allow the Community to use the Knowledge and Case functionalities of the Service Cloud.

Correct Answer: ADE

Q8) A coffee firm is introducing a global public brand. Customers must be able to get all pertinent information about the brand in one location. Advisors for brands may also apply to become Partners. How should the Administrator of the coffee company comply with these demands?

• A. Establish a Private Community and allow brand advisers and customers to sign up independently.
• B. Establish a public community for brand advisers and customers.
• C. Establish a Private Community for brand advisors and a Public Community for customers.
• D. Establish a Public Community and allow brand advisers and customers to sign up independently.

Correct Answer: D

Q9) A self-service Community must be created by a Salesforce administrator. Before creating the Community in Salesforce, which three steps should the Salesforce Admin take? (Select three.)

• A. Develop email templates for the Community to use.
• B. Set up a Community search for articles and discussions.
• C. Start conversations on subjects that are publishable in the Community.
• D. Compile logo and image resources for the Community’s branding.
• E. Allow the Community to use the Knowledge and Case functionalities of the Service Cloud.

Correct Answer: ADE

Q10) A coffee firm is introducing a global public brand. Customers must be able to get all pertinent information about the brand in one location. Advisors for brands may also apply to become Partners. How should the Administrator of the coffee company comply with these demands?

• A. Establish a Private Community and allow brand advisers and customers to sign up independently.
• B. Establish a public community for brand advisers and customers.
• C. Establish a Private Community for brand advisors and a Public Community for customers.
• D. Establish a Public Community and allow brand advisers and customers to sign up independently.

Correct Answer: D

Q11)The Customer Community being implemented by Universal Containers (UC) will feature thousands of Accounts and tens of thousands of Community members (Contacts). All Customer Community licenced users must be able to access the Assets connected to their Accounts, according to UC. Which procedure should the Salesforce Administrator follow when configuring Asset Sharing to allow Community users to view the assets associated with their Account?

• A. Create a Sharing Set that makes use of the Asset’s Account Id.
• B. Put the role hierarchy into practise inside the customer community.
• C. To grant Community users access, use Apex Managed sharing.
• D. Establish a Sharing Rule for every Account.

Q12) Using Lightning Bolt technology, a Community Cloud consultant distributes a specialised real estate management community. Which two things are acceptable additions to the Lightning Bolt solution? (Select two.)

• A. AppExchange applications
• B. Standard Lightning Community templates
• C. Custom applications
• D. Flows and Flow Categories

Correct Answer: B

Q13) A Lightning Bolt solution for a healthcare use case is being developed by a Salesforce ISV partner. The Lightning Bolt solution should be distributed by the Community Cloud consultant using what?

• A. Metadata API
• B. Managed Package
• C. Unmanaged Package
• D. Change Set

Correct Answer: B

Q14) Universal Containers wishes to display invoice records stored in a third-party invoicing system on its Salesforce Partner Community. What approach to implementation should a Community Cloud consultant recommend?

• A. Adjust Files Connect so that the external object is included in the global search.
• B. Establish the necessary External Objects in Salesforce Connect and configure it.
• C. Construct a unique Lightning Component to show the data in an iframe.
• D. Designate the third-party billing system as a source using the standard Files component.

Correct Answer: A

Q15)Users are urged to view films and complete training courses by Universal Containers in order to increase community engagement. What are the top three things a Community Cloud consultant should do to formulate advice for a Community? (Select three.)

• A. Describe the recommendation in detail.
• B. Give the button in the suggestion a label.
• C. Pick a specific channel for bespoke recommendations in the Marketing Cloud.
• D. To attach an image to your suggestion, click “Upload Image.”

Correct Answer: ABD

Q16) Recently, Universal Containers (UC) created a community for its clients. Outside of Salesforce, UC keeps track of customer bills. Customers should be able to look up and read their invoices as soon as they are created, according to UC. Which Salesforce functionality ought to be suggested by the Community Cloud consultant?

• A. Chatter and Files
• B. External Services
• C. Files Connect
• D. Files Sync

Correct Answer: C

Q17)Utilizing the Partner Central framework, Universal Containers has built a fresh Lightning Community in the sandbox. Standard Lightning Components, unique Lightning Components, and object pages are all used in the creation of the Partner Community. How should the Administrator move modifications from the sandbox to the production environment?

• A. Change sets
• B. Force.com IDE
• C. Metadata API
• D. Template export

Correct Answer: A

Q18) The community manager for Universal Container aims to gauge community engagement and adoption more effectively. Which strategy ought the manager employ in Salesforce Community Cloud Consultant?

• A. Use Google Analytics to generate the adoption report.
• B. Use Data Loader to download the user data to generate a pivot table in Excel.
• C. Install the Salesforce Community Management AppExchange package.
• D. Install the Wave dashboards for Communities.

Correct Answer: C

Q19) Recently, Universal Containers (UC) launched its new Customer Community. No customers have access to the Community, according to cases that UC has received. The specific “UC Customer Community” profile has been assigned to the customer users. What should the Administrator do as a last resort to ensure that users are members of the Community?

• A. In Administration, assign the “UC Customer Community” profile.
• B. Permit people access to the Community by using a permission set.
• C. Ensure that the checkbox next to “Send Welcome Email” is selected.
• D. Make use of the Experience Builder to publish the Community.

Correct Answer: B

Q20) Topics have been set up by the Universal Containers Salesforce Administrator. While going through a rebranding process, Universal Containers wishes to maintain the Articles associated with the Topics while also simplifying the Topics. How does a Salesforce Administrator go about doing this?

• A. Assign Articles to newly established Topics and delete any old Topics.
• B. Maintain current Topics and move Articles to recently established Topics.
• C. Combine related Content Management Topics.
• D. Designate Articles to the New Active Topics and Mark Old Topics as Inactive.

Correct Answer: C