Microsoft Dynamics 365 for Field Service (MB-240) Sample Questions

Candidates should take the MB-240 Microsoft Dynamics 365 For Field Service certification exam if they are functional consultants with experience in Microsoft Dynamics 365 Customer Engagement and Field Service. The Field Service application, along with the primary customer service application, is configured and deployed as part of the test.The article provides a list of Microsoft Dynamics 365 for Field Service (MB-240) Sample Questions that cover core exam topics including –

• Firstly, configure field service applications
• Secondly, manage work orders
• Next, manage field service mobility
• Further, schedule and dispatch work orders
• Manage inventory and purchasing
• Manage assets and agreements

Q1)You are a system administrator for Dynamics 365 for Field Service. You are setting up a brand-new Dynamics 365 for Field Service instance. The company must precisely record the cost of work order bookings. Solution: You alter the configuration in the following ways:
1) Establish resource pay types for standard, overtime, holidays, travel, and breaks.
2) Assign each Resource Pay Type a percentage of the Hourly Markup.
3) Assign the relevant Pay Type Resource Pay Types.
4) Establish the vacation schedule.
Is the objective being met?

• Yes
• No

Correct Answer: B

Q2)You are an administrator for Dynamics 365 for Field Service. For current customer assets, your company wishes to implement connected field service. You set up Azure IoT Central and Connected Field Service, but it appears that Dynamics 365 is not receiving any device alerts. You must identify and fix the problem. What course of action should you take?

• A. In Dynamics 365, set up the Create CFS alerts from IoT Central Workflow.
• B. Establish the IoT Connected Device Connection Role to connect devices to client assets.
• C. Log in to Dynamics 365 Connected Field Service and register the device.
• D. Set up Microsoft Flow’s Create CFS alerts from IoT Central option.

Correct Answer: D

Refer: 1 – Receive IoT alerts in Connected Field Service from Azure IoT Central

Q3) You are an administrator for Dynamics 365 for Field Service. With Azure IoT Central, you install and configure Connected Field Service. Numerous of your linked devices notified Dynamics 365 and generated work orders. However, Azure IoT Central did not get the work orders. You must find a solution. Which course of action should you take to fix the problem?

• A. Configure Microsoft Flow, Update IoT Central whenever a work order is made in Connected Field Service.
• B. Designate a Dynamics 365 IoT Command to cause an update in IoT Central.
• C. Set up Dynamics 365’s process. Update IoT Central whenever a work order is made in Connected Field Service.
• D. Designate a Dynamics 365 IoT action to cause an update in IoT Central.

Correct Answer: A

Refer: 3 – Send work order updates to Azure IoT Central

Q4) You work as a consultant for Dynamics 365 for Field Service. One of your Dynamics 365 clients wants to send fewer experts to the site in order to cut down on the number of repair visits. You must advise your client on the best course of action for completing their request. What ought to you

• A. Azure IoT Hub
• B. Connected Field Service
• C. Dynamics 365 for Field Service
• D. Crew Scheduling

Correct Answer: B

Q5) Contoso, Ltd. recently acquired a new business to expand the services it provides to its clients. Contoso, Ltd. needs to make sure that all of the steps in its service management workflow, including the services provided by the new service provider, can be tracked. To make sure that all of the relevant status values are defined appropriately to track your company’s particular business process, you must configure Dynamics 365 CE for Field Services.Which task must you complete?

• A. Change the values in the system status field.
• B) Develop the required sub-status values.
• C. Produce the necessary values for the system status.
• D. Develop the required service task values.

Correct Answer: B

Q6) You want to streamline your customer service procedure as a brand-new, startup field services business in order to offer the greatest customer service experience.The cornerstone for your business’s customer service management procedures will be Dynamics Field Services. You must make sure that the cases the customer support team develops can be promptly and effectively converted to work orders using the out-of-the-box capabilities (this will minimise the need to add additional information to the work orders). Which essential component needs to be configured before customer service representatives can turn a case into a work order?

• A. Resources
• B. Work Order Types
• C. Booking Rules
• D. Incident Type

Correct Answer: D

Refer: Create work order templates with incident types

Q7)Your business is growing on a national scale. In order for the business to begin operations in a new territory, you must configure tax codes for that area.You understand that you can determine which field service record types will be affected by the tax code. Which three types of Field Service records are subject to taxation under the new tax law? Each accurate response offers an entire resolution.

• A. Agreements
• B. Services
• C. Purchase Orders
• D. Products
• E. Work Orders

Correct Answer: ABD

Q8) Dynamics 365 CE Field Services is where you enter items and services. When fulfilling work orders, you must guarantee that your field experts can use the products. Which two field service product kinds ought to be set up so that your personnel can add products to work orders? Each accurate response offers an entire resolution.

• A. Product
• B. Non Inventory
• C. Inventory
• D. Service

Correct Answer: C and D

Q9) You must grant a new technician user access to the system for the field service team manager. When performing field service to repair manufacturing motors at client locations, the technician will use the mobile application to complete work orders. The new technician user will oversee dispatcher duties during the dispatcher’s vacation. The new technician user will require which two field service security roles. Each right response offers a piece of the answer.

• A. Field Service-Dispatcher
• B. Field Service-App Access and Field Service -Resource
• C. Field Service-Mobile User
• D. Field Service-User

Correct Answer: A and B

Refer: Set up Dynamics 365 Field Service users and security profiles

Q10) You are a Dynamics 365 for Field Service Dispatcher looking over automatically produced reservations for schedule improvement. When service tasks, items, or services should be documented from the Agreement, you observe that for some clients, Work Orders are being generated without them. Which of the following two problems should you try to fix? Each right response offers a piece of the answer.

• A. Appropriate service tasks, products, and services are included in the incident type.
• B. The “Copy Incident Items to Agreement” check box for the incident type column is checked.
• C. The “Auto Generate Work Order” check box in the Agreement Booking Setup is selected.
• D. Appropriate Service Tasks, Products, and Services are included in the Agreement Booking Setup.

Correct Answer: B and D

Q11) You manage a construction company’s Dynamics 365 for Field Service. A work order needs to be scheduled for a team of resources who will collaborate for a predetermined period of days, weeks, or months. How can you accomplish the aim using the schedule assistant or the schedule board without manually arranging the same criteria many times?

• A. Use Facility Scheduling
• B. Use Multi-Resource Scheduling
• C. Use Resource Crew Scheduling
• D. Use Universal Resource Scheduling

Correct Answer: B

Refer: Multiresource scheduling with requirement groups in Dynamics 365 Field Service

Q12) You’re putting Dynamics 365 for Field Service into place. Your client must comprehend how to reserve the resource that is the most accessible to a job order. The requirement goes on to say that it may be done at the beginning of the day from the company’s site or in the middle of the day from an active work order. You must give them the configuration options they require in order for the schedule assistance to locate the closest resource. What advice would you give?

• A. Firstly, Adjust the Schedule Board Settings’ Resources Synchronization Timeout (in sec) value.
• B. Secondly, Update the Schedule Assistant’s Load Default Filters.
• C. Next, Change the Starting Location in the Schedule Board Settings to Organization Unit.
• D. Refresh the Scheduler core tool tips view’s filter.

Correct Answer: C

Q13) Using the Schedule Assistant, you are a Dynamics 365 for Field Service scheduler. The Schedule Assistant consistently sets the Default Radius to 25 KM, as you can see. The Schedule Assistant’s Default Radius must be set to 50 Miles.Which two choices ought you to make? Each accurate response offers an entire resolution.

• A. Firstly, In the Work Order/Booking section of the Field Service Settings, change the Default Radius Unit setting to Miles.
• B. Secondly, Under Scheduling Parameters, change the Default Radius Value to 50.
• C. Further, In the Work Order/ Booking section of the Field Service Settings, change the Default Radius Value to 50.
• D. Under Scheduling Parameters, change the Default Radius Unit to Miles.

Correct Answer: B and D

Q14) Your business is growing on a national scale. In order for the business to begin operations in a new territory, you must configure tax codes for that area. You understand that you can determine which field service record types will be affected by the tax code. Which three types of Field Service records are subject to taxation under the new tax law? Each accurate response offers an entire resolution.

• A. Agreements
• B. Services
• C. Purchase Orders
• D. Products
• E. Work Orders

Correct Answer: ABD

Q15)You are a system administrator for Dynamics 365 for Field Service. You are setting up a brand-new Dynamics 365 for Field Service instance. The company must create work orders on the basis of contracts and send out bills to customers on a regular basis. Solution: The following configuration adjustments are made.
1) Establish a contractDescribe the booking setup
3) Setup Create Invoice
4) Select Yes for Auto Generate Invoice.
5) Create X-Days-Ahead Agreement Invoices and populate them.
Is the objective being met?

• Yes
• No

Correct Answer: No

Q16) You are a system administrator for Dynamics 365 for Field Service.
You are setting up a brand-new Dynamics 365 for Field Service instance. The company must precisely record the cost of work order bookings.
Solution: You alter the configuration in the following ways:
1) Establish resource pay types for standard, overtime, holidays, travel, and breaks.
2) Assign each Resource Pay Type a percentage of the Hourly Markup.
3) Assign the relevant Pay Type Resource Pay Types.
4) Plan company closures.
5) Create resources that can be reserve at hourly rates.
Is the objective being met?

• Yes

• No

Correct Answer: No

Q17) You are a system administrator for Dynamics 365 for Field Service. You are setting up a brand-new Dynamics 365 for Field Service instance. The company must precisely record the cost of work order bookings.Solution: You alter the configuration in the following ways:
1) Establish resource pay types for standard, overtime, holidays, travel, and breaks.
2) Assign each Resource Pay Type a percentage of the Hourly Markup.
3) Assign the relevant Pay Type Resource Pay Types.
4) Plan company closures.
5) Create bookable resources with work hours and hourly rates.
Is the objective being met?

• Yes

• No

Correct Answer: Yes

Q18) You are a system administrator for Dynamics 365 for Field Service. You are setting up a brand-new Dynamics 365 for Field Service instance. The company must create work orders on the basis of contracts and send out bills to customers on a regular basis.
Solution: The following configuration adjustments are made.
1) Establish a contract
2) Describe the Products of Agreement
3) Establish Recurring Bookings
4) Setup Create Invoice
5) Establish Recurring Invoices
Is the objective being met?

• Yes

• No

Correct Answer: No

Q19) You are the Dynamics 365 for Field Service system administrator.Your Dynamics 365 for Field Service instance is being set up from scratch. On the basis of contracts, the business must produce work orders and regularly invoice its clients.
Solution: The configuration changes list below are made.
1) Make a legal agreement
2) List the Agreement’s Deliverables
3) Create Repeating Bookings
4) Setup Invoice creation
5) Create Repeating Invoices
Is the goal being met?

• Yes

• No

Correct Answer: Yes

Q20) You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?

• Yes

• No

Correct Answer: Yes