Microsoft Dynamics 365 for Sales (MB-210) Sample Questions
The Microsoft Dynamics 365 Sales Functional Consultant Associate Exam MB-210 is required to become Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate. Microsoft Dynamics 365 Sales Functional Consultants use data analytics to implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance.
Candidates who apply for Exam MB-210 are in charge of configuring and expanding the core functionality of leads, contacts, accounts, opportunities, and supporting entities to map to the company’s sales processes. They look for ways to use Power Apps to create unified experiences across all devices, Power Automate for application integration, business process flows, and other automation tools to build an application that supports and accelerates the lead-to-cash journey.
Prospective Clientele
Candidates for the Microsoft Dynamics 365 for Sales exam MB-210 are Dynamics 365 Functional Consultants with sales experience. Furthermore, Candidates are in charge of implementing solutions that enable the sales life cycle to run efficiently and effectively in order to meet revenue targets, business strategies, and company objectives.
Moreover, Candidates must have strong business knowledge and, preferably, first-hand experience in one or more sales roles.
Advanced Sample Questions
Which of the following is a key component of Microsoft Dynamics 365 for Sales?
- A. Marketing automation
- B. Inventory management
- C. Financial reporting
- D. Customer service
Answer: A. Marketing automation
Explanation: Marketing automation is a key component of Microsoft Dynamics 365 for Sales, allowing users to manage and automate their marketing campaigns. This feature helps businesses generate leads and nurture them into becoming customers.
Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-automation-overview
Which type of pricing can be set up in Microsoft Dynamics 365 for Sales?
- A. Fixed pricing
- B. Tiered pricing
- C. Promotional pricing
- D. All of the above
Answer: D. All of the above
Explanation: Microsoft Dynamics 365 for Sales allows users to set up different types of pricing, including fixed pricing, tiered pricing, and promotional pricing. This flexibility allows businesses to offer competitive pricing and promotions to their customers.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/pricing-configuration
What is the purpose of the Opportunity entity in Microsoft Dynamics 365 for Sales?
- A. To track potential sales deals
- B. To manage customer complaints
- C. To track inventory levels
- D. To process invoices
Answer: A. To track potential sales deals
Explanation: The Opportunity entity in Microsoft Dynamics 365 for Sales is used to track potential sales deals, from the initial lead stage to the final close of the deal. This feature allows businesses to effectively manage their sales pipeline and increase their chances of winning deals.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/opportunities-overview
Which of the following is a benefit of using Microsoft Dynamics 365 for Sales?
- A. Increased customer satisfaction
- B. Reduced operational costs
- C. Improved data accuracy
- D. All of the above
Answer: D. All of the above
Explanation: Microsoft Dynamics 365 for Sales provides numerous benefits to businesses, including increased customer satisfaction, reduced operational costs, and improved data accuracy. By centralizing customer data and automating sales processes, businesses can improve their sales efficiency and effectiveness.
Reference: https://www.microsoft.com/en-us/dynamics365/sales/benefits
What is the purpose of the Lead entity in Microsoft Dynamics 365 for Sales?
- A. To track potential customers
- B. To manage customer orders
- C. To track inventory levels
- D. To process invoices
Answer: A. To track potential customers
Explanation: The Lead entity in Microsoft Dynamics 365 for Sales is used to track potential customers, from the initial contact stage to the qualification stage. This feature allows businesses to effectively manage their sales leads and identify the most promising opportunities.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/leads-overview
What is the purpose of the Quote entity in Microsoft Dynamics 365 for Sales?
- A. To track potential sales deals
- B. To manage customer complaints
- C. To provide customers with pricing information
- D. To process invoices
Answer: C. To provide customers with pricing information
Explanation: The Quote entity in Microsoft Dynamics 365 for Sales is used to provide customers with pricing information for products and services. This feature allows businesses to create professional and accurate quotes, which can help increase customer satisfaction and improve the chances of closing a deal.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/quotes-overview
Which of the following is a key benefit of using Microsoft Dynamics 365 for Sales?
- A. Improved collaboration between sales and marketing teams
- B. Increased manufacturing efficiency
- C. Reduced shipping costs
- D. Improved financial reporting
Answer: A. Improved collaboration between sales and marketing teams
Explanation: Microsoft Dynamics 365 for Sales provides a seamless integration between sales and marketing teams, allowing for improved collaboration and better communication. This feature helps businesses to create and execute effective marketing campaigns, and to close more deals.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/sales-marketing-collaboration
Which of the following is a benefit of using Microsoft Dynamics 365 for Sales mobile app?
- A. Improved data accuracy
- B. Increased customer satisfaction
- C. Reduced operational costs
- D. All of the above
Answer: D. All of the above
Explanation: The Microsoft Dynamics 365 for Sales mobile app provides numerous benefits to businesses, including improved data accuracy, increased customer satisfaction, and reduced operational costs. This feature allows sales teams to access real-time customer data from anywhere, at any time.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/mobile-app
What is the purpose of the Sales Hub app in Microsoft Dynamics 365 for Sales?
- A. To provide sales teams with a unified view of customer data
- B. To manage customer complaints
- C. To track inventory levels
- D. To process invoices
Answer: A. To provide sales teams with a unified view of customer data
Explanation: The Sales Hub app in Microsoft Dynamics 365 for Sales is used to provide sales teams with a unified view of customer data. This feature allows sales reps to quickly access and analyze customer data, and to make informed decisions about their sales strategy.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/sales-hub
Which of the following is a benefit of using Microsoft Dynamics 365 for Sales forecasting?
- A. Improved accuracy in sales projections
- B. Increased manufacturing efficiency
- C. Reduced shipping costs
- D. Improved financial reporting
Answer: A. Improved accuracy in sales projections
Explanation: Microsoft Dynamics 365 for Sales forecasting provides businesses with the ability to accurately project future sales, based on historical data and current trends. This feature helps businesses to plan for future growth and to make informed decisions about their sales strategy.
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/forecasting-overview
Basic Sample Questions
Question 1
You specialize in Dynamics 365 for Sales system customization.
Furthermore, On the Lead form, you must configure LinkedIn Sales Navigator Lead (member profile).
Use Dynamics 365 AI for Sales as a solution.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – B
Question 2
You specialize in Dynamics 365 for Sales system customization.
Furthermore, On the Lead form, you must configure LinkedIn Sales Navigator Lead (member profile).
Add the LinkedIn Sales Navigator Contact (member profile) control as a solution.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – A
Question 3
You specialize in Dynamics 365 for Sales system customization.
also, On the Lead form, you must configure LinkedIn Sales Navigator Lead (member profile).
furthermore, Use Unified Interface apps as a solution.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – B
Question 4
A corporation intends to relocate its headquarters from the United States to Europe.
All currency values must be rounded to four decimal places and displayed with the correct currency symbol.
Change the currency decimal precision and currency display options as needed.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – A
Question 5
A corporation intends to relocate its headquarters from the United States to Europe.
All currency values must be rounded to four decimal places and displayed with the correct currency symbol.
Solution: Change the currency code and symbol to show both.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – B
Question 6
A corporation intends to relocate its headquarters from the United States to Europe.
All currency values must be rounded to four decimal places and displayed with the correct currency symbol.
Change the currency that is used as the default.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – B
Question 7
You work for a company that employs Dynamics 365 for Sales.
Customers must provide their quote number when calling the company. Customers complain that quote numbers are excessively long.
You must reduce quote numbers to the shortest length possible.
What are your options?
- A. Change the field type to decimal number from auto number.
- B. also, Limit the auto number prefix to a single character.
- C. furthermore, Shorten the suffix to four characters.
- D. moreover, Make sure the prefix setting is read-only.
Correct Answer – B
Question 8
You are the administrator of Dynamics 365.
A sales manager reduces a salesperson’s target goal from $26,000.00 to $20,000.00. The currency symbol, however, changes from $ to £. This is not a problem for other managers.
You must provide the currency symbol to the sales manager.
What should you alter?
- A. the currency set as the default in personal preferences
- B. the currency settings
- C. the currency display option in the system preferences
- D. the current personal options format
Correct Answer – A
Question 9
You are the administrator of Dynamics 365 for Sales.
Furthermore, As an exception, sales representatives must enter estimated revenue.
Moreover, You must ensure that estimated revenue for opportunities is calculated automatically.
What are your options?
- A. Change the default revenue type in the System Settings sales tab to System Calculated.
- B. Also, Change the default revenue setting in custom controls to System Calculated.
- C. Furthermore, In each user’s Personalization settings, change the default revenue type to System Calculated.
- D. Moreover, Change the default revenue type in Opportunities to System Calculated.
Correct Answer – D
Question 10
You are in charge of a standard Dynamics 365 Sales environment. Also, You’re setting up a sales dashboard.
Furthermore, You must design an interactive dashboard.
Which three entities are you allowed to use? Each correct response provides a complete solution.
REMEMBER: Each correct answer is worth one point.
- A. Item in the Queue
- B. also, the Possibility
- C. furthermore, the Article of Knowledge
- D. moreover, Case
- E. also, Billing
Correct Answer – A, C, D
Question 11
You have opportunities with multiple currency values. Additionally, The currency exchange rate is updated automatically.
Furthermore, You must ensure that currency values are reported correctly.
When will the new exchange rate be applied to the opportunity records?
- A. when a currency field is modified
- B. also, when the opportunity record is opened by the user
- C. furthermore, when a user recalculates opportunity manually
- D. moreover, when the msdyn projectteam entities calculate rollup field system job runs
Correct Answer – A
Question 12
A company intends to close early on the last day of the month to celebrate its employees.
Furthermore, You must configure Dynamics 365 to prevent sales support resources from being scheduled for that day.
Which feature should you activate?
- A. Occurrences
- B. also, the Business shutdown
- C. furthermore, the Fiscal year calendar
- D. moreover, Request for time off
Correct Answer – B
Question 13
Dynamics 365 sales dashboards are used by a company.
You must create a single dashboard that includes the following data: complex key performance indicators derived from external data as well as custom visuals.
based on Dynamics 365 data, real-time sales performance data
What three actions should you take? Each correct response represents a portion of the solution.
REMEMBER: Each correct answer is worth one point.
- A. Import the external data into Dynamics 365 as virtual entities and use it for dashboard visualizations.
- B. also, In a Microsoft Power BI dashboard, create all visuals. Integrate the dashboard with Dynamics 365.
- C. furthermore, In Microsoft Power BI, create tiles and a dashboard.
- D. moreover, In Dynamics 365, create charts with the necessary data.
- E. also, Combine Microsoft Power BI and standard charts on a standard Dynamics 365 dashboard.
Correct Answer – A, B, E
Question 14
You are a Dynamics 365 Sales administrator.
Also, You must ensure that the Social Selling Assistant can be installed and configured by a user.
Furthermore, Which of the following two actions should you take? Each correct response represents a portion of the solution.
REMEMBER: Each correct answer is worth one point.
- A. Assign the user the role of sales manager.
- B. also, Assign the user a Microsoft Dynamics 365 (online) or Microsoft Social Engagement license.
- C. furthermore, Provide the user with a license for Microsoft Dynamics 365 (online) as well as Microsoft Social Engagement.
- D. moreover, Assign the user the role of a system administrator or system customizer.
Correct Answer – C, D
Question 15
Dynamics 365 for Sales is used by a company. Moreover, The default security roles have not been altered by the company.
Users must be able to assign salespeople to sales territories.
Which security roles are available to you?
- A. Assign
- B. also, Sales Representative
- furthermore, the Manager of Sales
- moreover, D. System Configurator
Correct Answer – D
Question 16
A company analyzes competitive wins and losses using Dynamics 365 for Sales.
Close lost opportunities by entering the Actual Revenue, Closed Date, Competitor, and Reason for Loss.
You must create a dashboard that displays information about opportunities that were closed as lost in the previous 30 days.
What entity should you employ?
- A. Opportunity Obtained
- B. also, Possibility
- C. furthermore, Opponent
- D. moreover, Line of Opportunity
Correct Answer – B
Question 17
Dynamics 365 for Sales is used by a company.
For use in the organization, you must create a quote template in Microsoft Word.
What are your options?
- A. Make a flow
- B. also, In Microsoft Word, enable dynamic content.
- C. furthermore, Open Microsoft Word and select the Developer tab.
- D. moreover, Turn on VBA in Microsoft Word.
Correct Answer – C
Question 18
A corporation intends to relocate its headquarters from the United States to Europe.
Also, All currency values must be rounded to four decimal places and displayed with the correct currency symbol.
Solution: Create a new currency and configure its precision and symbol.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – A
Question 19
For all Dynamics 365 opportunities, you use business process flows.
Furthermore, Some opportunities are closed before the durations of business process flows are calculated.
Moreover, You must ensure that the duration of business processes is calculated.
Use the Close as Won dialog when closing an opportunity.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – B
Question 20
For all Dynamics 365 opportunities, you use business process flows.
Furthermore, Some opportunities are closed before the durations of business process flows are calculated.
Moreover, You must ensure that the duration of business processes is calculated.
Solution: At the end of the business process flow, click Finish.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – A
Question 21
For all Dynamics 365 opportunities, you use business process flows.
Furthermore, Some opportunities are closed before the durations of business process flows are calculated.
Moreover, You must ensure that the duration of business processes is calculated.
Solution: Set the opportunity to inactive status.
Is the solution effective?
- A. Yes
- B. No
Correct Answer – B
Question 22
Dynamics 365 for Sales is used by a company. The default security roles are not altering by the company.
Users must be able to assign salespeople to sales territories.
Which security roles are available to you?
- A. Marketing Specialist
- B. also, Sales Representative
- C. furthermore, Assign
- D. moreover, Chief Executive Officer — Business Manager
Correct Answer – D
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-sales-territories-organize-business-markets-geographical-areahttps://www.testpreptraining.com/microsoft-dynamics-365-for-sales-mb-210-free-practice-test
