VeriSM Plus
VeriSM Plus looks at progressive practices and how they relate to Service Management. The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management. The VeriSM Plus exam offer professionals who have a background in (IT) Service Management an opportunity to bridge into VeriSM Foundation. Furthermore, it gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
Exam Prerequisites
The prerequisites to attend the VeriSM Plus course and exam are that you have either:
- VeriSM Essentials Certificate.
- A current Foundation Certificate (or equivalent) from most other recognized service management frameworks.
Exam Details
Before getting started with your preparation for the VeriSM Plus certification, it is important that you have complete knowledge about Exam details. Having a clear idea about the exam details not only helps in devising a productive, diversified and focused study plan but also helps in building speed and accuracy. Moreover, This Certification is the roadmap to your success but before that let’s understand the exam details.
The VeriSM Plus certification consists of 20 multiple-choice questions and is available in multiple languages. The duration of the exam is 30 minutes and the minimum passing marks required is 65%. The exam is not available in an open-book format and needs to be given at the center. The cost of the exam however varies from country to country.
| Duration: | 30 minutes |
| Number of questions: | 20 (Multiple Choice) |
| Pass mark: | 65% and above |
| Open book: | No |
| Electronic equipment allowed: | No |
| Level: | Foundation |
| ECTS credits: | 1 |
| Available languages: | English, Japanese, Spanish, Brazilian Portuguese, French, Chinese, Dutch, German, Finnish |
Scheduling the Exam
Now, Let us look at the registration process for VeriSM Plus exam
Registration Process
- You need to register first with Exin, if not yet registered, and create a my login account.
- Registration is free of cost and will only take a few minutes.
- Once you have registered, go to your My login account and select the Exam you want to take.
- Choose the mode of examination along with other details.
- Once you have selected the exam and filled in the details, Pay the required amount and your exam will be scheduled.
- From My login account, you can schedule, reschedule, or cancel an exam.
Exam Retake
- You are allowed to retake the exam the same day, if possible, at your Exam Center or via the EXIN Anywhere Service. However, EXIN advises candidates to take time for extra study.
VeriSM Plus FAQs
Get all you doubts and queries resolved with VeriSM Plus FAQs
VeriSM Plus Course Outline
The Course Outline forms the backbone of any exam, hence understanding the course outline thoroughly is very crucial and should not be missed. Getting an idea about the course outline not only helps you in devising a productive study plan but also gives an idea about the exam objectives. These objectives are most often assigned a weighting value which indicates the relative importance of each objective on the exams. Objectives with higher weights cover more questions in the exam. The VeriSM Plus Exam Outline includes 6 topics. Therefore, it is advisable to go through the course outline thoroughly to achieve the certification keeping in mind their weightage.
Exam Topics
The VeriSM Plus exam cover the following topics:
- The service organization
- Service culture
- People and organizational structure
- The VeriSM model
- Progressive practices
- Innovative technologies
- Getting started
1. The Service Organization
1.3 Digital transformation- 5%
The candidate can:
1.3.1 Define the impact of new technology on organisations
1.3.2 Describe the impact of digital transformation on service management
2. People and Organisational Structure
2.1 Organisation structure- 15%
The candidate can:
2.1.1 Define the differences between a leader and a manager
2.1.2 Explain the competencies of the service management professional
2.1.3 List the elements of a well-functioning team
3. The VeriSM Model
3.1 The VeriSM model-15%
The candidate can:
3.1.1 Define the elements of the VeriSM model
3.1.2 Explain how VeriSM re-defines service management
3.1.3 Explain how VeriSM uses the management mesh to create and stabilize services
3.1.4 Explain the elements within each of the four stages of the VeriSM model
- Define
- Produce
- Provide
- Respond
3.2 Adapting the VeriSM model-15%
The candidate can:
3.2.1 Define the process of selecting and integrating management practices.
3.2.2 Explain the characteristics of successful operating models
4. Progressive Practices
4.1 Progressive practices-30%
The candidate can:
4.1.1 Indicate the success factors for adopting progressive management practices
4.1.2 Clarify the key concepts and when to apply Agile, DevOps, SIAM, Lean as a management practice
5. Innovative Technologies
5.1 Impact of Technology-15%
The candidate can:
5.1.1 Summarize the implications of technology on service management
5.1.2 Explain the benefits of cloud, virtualisation, and automation
5.1.3 Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
5.1.4 Describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization
6. Getting Started with VeriSM
6.1 Getting started-5%
The candidate can:
6.1.1 Identify how to get started
6.1.2 Describe how to move from reactive to proactive operations
VeriSM Plus Study Guide
Preparing for any exam is not a cake walk, it requires a lot of hard work, consistency and dedication. The VeriSM Plus exam is the key towards a bright and thriving career in IT industry. However, Preparation for this exam is not something that can be done in a fraction of time. It requires focus, time and an intent eagerness to learn. Our Preparatory Guide here will help you all along your journey and prepare you well for the exam.
Step-1 Review the Exam Objectives
Reviewing the exam objectives is an extremely crucial step to ensure that nothing is left out. As mentioned earlier, going through the course outline is really important while preparing for any exam to make sure everything is covered. Furthermore, Familiarising yourself with the exam objectives helps is grasping concepts faster and with accuracy. The VeriSM Plus exam cover 7 topics namely-
- The service organization;
- Service culture;
- People and organizational structure;
- The VeriSM model;
- Progressive practices;
- Innovative technologies;
- Getting started
Step-2 Discover your Learning Resources
Study Guide
The VeriSMTM Plus Preparatory guide will provide you complete clarity about the exam questions and how to approach them. It will escort you throughout your journey and prepare you from the scratch.
Reference Books
Books are your best pals that never let you down. Preparation for any exam is incomplete without books. You should always reach out for authentic and credible books written by expert authors to enhance your knowledge. Moreover, sometimes they might as well provide you with detailed insights that the study guides may not cover giving you an extra edge over others. Suggested readings like VeriSM – A service management approach for the digital age by Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg should definitely be on your reading list.
Step-3 Join an Online Community
Online Communities prove to be quite fruitful when you are preparing for such high-level exams. Studying with people who are in the same boat as yours not only helps you stay focused but also widens your domain. Additionally, they help you stay up-to-date with latest revisions and also provide you with gainful insights. Joining Online Communities will also boost your confidence and self esteem and aid you during your journey.
Step-4 Practice Tests are your way ahead
Finally, The most important step is to take as many practice tests as possible. No matter how much you prepare, it’s always incomplete without practice tests. Analyzing your preparation is an important step towards self-evaluation. Moreover, the Practice test gives you a baseline for understanding where you stand and what your strengths and weaknesses are. You also get to practice your speed and accuracy while working on key areas as well. Hence, taking as many practice tests as possible is the crucial path towards your success that you shouldn’t miss. Try outperforming yourself with each subsequent test and earn this certification. Start Practicing Now.
