Overview of Power Virtual Agent

The Power Virtual Agent allows the creation of powerful chatbots for answering questions asked by the customers, employees, or visitors to your website or service. Moreover, these bots can be created easily without the need for data scientists or developers. The Power Virtual Agents bots have been used for the following –

• COVID-19 infection rate and tracking information
• Sales help and support issues
• Opening hours and store information
• Employee health and vacation benefits
• Common employee questions for businesses

The Power Virtual Agent is available both as a standalone web app, as well as a discrete app within Microsoft Teams. Primarily the functionality between the two is the same. Further, there might be different reasons to choose one version or the other based on the ways you want to use Power Virtual Agents.

Versions of Power Virtual Agents

Use case for Web app at https://powerva.microsoft.com

• Let us suppose you are an IT admin and want to create bots for your customers to engage with.
• Then, you used chatbot services in the past, and want to trial or test Power Virtual Agents.
• Also, you are familiar with advanced chatbot concepts, like entities and variables, and want to create complex chatbots.

Use cases for Microsoft Teams app

• Let us suppose you are an employee or member of an organization or team and want to create chatbots to answer common questions posed by other employees or teammates.
• Then, you want to use advanced concepts, such as entities and variables but have the chatbot available only internally.
• Also, you want to create and distribute a chatbot in the shortest time possible.

Features of Power Virtual Agents

• Firstly, Microsoft Power Virtual Agents is not meant or available as a medical device for the diagnosis of a disease or other conditions, or in the cure, mitigation, treatment or prevention of disease, or otherwise to be used as a component of any clinical offering or product, and no license or right is granted to use Microsoft Power Virtual Agents for such purposes.
• Secondly, Microsoft Power Virtual Agents is not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used as a substitute for, or to replace, professional medical advice, diagnosis, treatment, or judgment.
• Moreover, Microsoft Power Virtual Agents should not be used for emergencies and does not support emergency calls. Therefore, any chatbot you create using Microsoft Power Virtual Agents is your own product or service, separate and apart from Microsoft Power Virtual Agents.