Salesforce Service Cloud Consultant FAQ
What is the cost of the examination ?
The cost of the examination is USD 200, plus applicable taxes as required per local law
What is the Passing score of Salesforce Service Consultant ?
The passing score of the examination is 67%.
How do I maintain my Salesforce certification?
To maintain your Salesforce Certification you need to complete all the Trailhead Maintenance Modules. Keep a check on the available updates for your certification at Trailhead official website.
For how long is my certification valid?
The Salesforce certifications are valid for a period of 3 years.
What are the modes to take the Exam?
The exam can be taken up in two ways. It can either be an offsite proctor or an online proctor. Choose the one based on your schedule.
How to register for the Salesforce Salesforce Service Cloud Consultant ?
For registration yourself for the examination, follow the steps mentioned below:
- Go to the Salesforce Service Cloud Consultant exam guide page.
- Scroll down to Schedule now, you will be directed to the Kryterion Global Testing Solution page who is the only official exam conducting partner of Salesforce.
- After that create a new registration and follow the prompt.
- Locate the exam you wish to schedule and expand the section to view the delivery options. Also, you can choose to register for the exam as onsite proctored or online proctored. Click the Register button for the delivery method you prefer.
- However, if you choose online proctored exams, review all system requirements in our help article: Online Proctoring – Completing Your Exam Remotely.
- However, if you selected the onsite proctored exam:
- Then select a testing center.
- Select the date and time you would like to take the exam; read the Reschedule and Cancellation Policy, select the acknowledgment checkbox.
- If you selected the online proctored exam:
- Then select the date and time you would like to take the exam; read the Reschedule and Cancellation Policy, select the acknowledgment checkbox.
- All online proctored exams are automatically adjusted to the time zone of the location you inputted
- Finally, make the payment and complete your registration.
How much time do we get to complete the examination ?
You are given 105 minutes to complete the examination.
What is the course content of Salesforce examination ?
- Industry Knowledge: 10%
- Implementation Strategies: 15%
- Service Cloud Solution Design: 16%
- Knowledge Management: 9%
- Interaction Channels: 10%
- Case Management: 15%
- Contact Center Analytics: 5%
- Integration and Data Management: 5%
- Service Console: 15%
