CIS-Event Management

The ServiceNow Certified Implementation Specialist CIS-Event Management exam defines the purpose, audience, testing options, exam content coverage. A test framework and prerequisites to become Certified Implementation Specialist – Event Management certified professional.

When looking for a job in a very competitive job market, you need to have certifications like CIS-Event Management to secure your future. The event industry is constantly evolving. New and improved processes, software, and technology require constant monitoring and upgrading of your skills.

Purpose of CIS-Event Management Exam

The Event Management exam certifies that the successful candidate has the skills and essential knowledge to contribute to the configuration, administration, implementation, and maintenance specific to the Event Management application within the ServiceNow platform.

The CIS Event Management Servicenow Certification exam offered by service now is a top-class certification exam of ServiceNow. It is designed exclusively by Servicenow advance level certification experts.  Also, it covers all aspects of event management in its course and provides a holistic syllabus.

The exam certifies that you have the skills and essential knowledge to contribute to the configuration, administration, implementation, and maintenance, specific to the Event Management application within the ServiceNow platform.

Target Audience

This Event Management exam is available to ServiceNow employees, partners, customers, and others who are enthusiastic about a career in the event management industry.  This course is mainly targeted by –

• Firstly, Service Now Developers
• Secondly, ServiceNow ITOM specialist
• Also, ServiceNow Administrator

ServiceNow Training Path

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Event Management exam. Information provided in the following ServiceNow training course(s) contain source
material for the exam.

• Event Management Fundamentals- After completing this training course, the candidate will be eligible to collect a voucher code for the Certified Implementation Specialist – Event Management exam.
• ITIL v3 foundation certified

Recommended Knowledge and Skills

• Implementer Learning Path
• Certified System Administrator
• Operational Intelligence(self-paced eLearning)

Additional knowledge

• Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Intermediate and above Windows and Unix administration skills
• Participating in at least two ServiceNow ITOM deployments specifically for Event Management
• Intermediate or above SNMP query knowledge
• Intermediate or above JavaScript and regular expression scripting skills
• Introductory or above network administration knowledge
• General familiarity with industry terminology, acronyms, and initialisms

Exam Registration

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Event Management Fundamentals training prerequisite.

During Registration processes each candidates has the option of appearing the exam by

• Offline Mode- At the authorized center
• Online Mode- this will allow you to take the test on your own system with certain requirements.

Exam Details

The CIS Event Management Exam Questions are in Multiple Choice, True/False, and Multiselection. Also, you get 90 minutes to complete the 30 questions of this exam.

Exam Name CIS-Event Management

No. Of Questions 30 Questions

Duration of Exam 90 Minutes

Type of Questions Multiple Choice True/False Multiselection

Exam Policies

Before preparing for the CIS- Event Management examination, the candidate should visit the terms and conditions for the ServiceNow. The policies will help you to understand the product. The exam terms and policies include various important information such as age requirements, registration, and policies concerning minors, candidate identification, and authentication, rights and responsibilities, Confidentiality and agreements, etc.

Exam Retake Policy

If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $100.

Exam Structure

The CIS- Event Management exam consists of approximately (30) questions. For each question on the examination, there are multiple possible responses. You need to review all the options and choose the best amongst them.  Questions in the exam can be of the following type-

• Multiple Choice(Single Answer)
• True/False
• Multiple Selection(select all that apply)

Exam Result

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Check out the top CIS Event Management Interview Questions to prepare for the interview.

CIS-Event Management Updated Course Outline

The Course Outline is the most important part of your preparations as all CIS Event Management Questions originate from it. The Course Outline has been Updated for Tokyo Release, October 2022. Following domains are covered in this exam:

Topic 1: Event Management Overview

• IT Operations Management (ITOM) solution (ServiceNow Documentation: IT Operations Management)
• Define customer challenges (ServiceNow Documentation: Customer Service Management)
• Event Management key features and capabilities (ServiceNow Documentation: Event Management)
• Graphical user interfaces (operator workspace, an alert intelligence, dependency maps) (ServiceNow Documentation: Workspace, Now Platform user interface, Alert intelligence, Dependency Views map)
• Common Service Data Model (business, application, and technical services) (ServiceNow Documentation: Common Service Data Model)

Topic 2: Architecture and Discovery

• Discovery and MID server architecture (ServiceNow Documentation: Introducing the MID Server, Discovery)
• Event Management architecture and CMDB (ServiceNow Documentation: Configuration Management and the CMDB)
• The monitoring process (ServiceNow Documentation: Monitor service health)
• Install a MID server (ServiceNow Documentation: MID Server installation)

Topic 3: Event Configuration and Use

• Event setup (event processing, event rules, event filter, event thresholds, operator workspace) (ServiceNow Documentation: Event rules, Filter the events that an event rule applies to, Operator Workspace service monitor)
• Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices) (ServiceNow Documentation: Event process flow, Event Management configuration preferences)
• Connectors (preconfigured, customized) (ServiceNow Documentation: Create a custom pull connector)
• Scripting (Regex, JavaScript, PowerShell) (ServiceNow Documentation: Using regular expressions in scripts, Create a PowerShell activity)

Topic 4: Alerts and Tasks

• Alert defined (alert record attributes, scheduled jobs) (ServiceNow Documentation: View alert information, Manage alerts)
• Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices) (ServiceNow Documentation: Alert management rules for resolving alerts, Alert binding to CIs with event rules, Alert priority, Priority group)
• Alert grouping (correlation rules, alert aggregation) (ServiceNow Documentation: Alert correlation rules, Alert aggregation)
• Alert Intelligence (ServiceNow Documentation: Alert intelligence)
• Alert impact profile (impact tree, impact rules, cluster example, SLAs) (ServiceNow Documentation: View the impact tree, Alert impact calculation)

Topic 5: Event Sources

• Identify event sources (ServiceNow Documentation: View events)
• Push vs. pull methods (ServiceNow Documentation: Pulls and pushes)
• Use inbound actions
• Configure a monitoring connector (ServiceNow Documentation: Connectors and listeners)

CIS-Event Management FAQs

For more details visit- CIS Event Management FAQs

Preparatory Guide for CIS-Event Management Examination

CIS Event Management Study Guide

Have a thorough analysis of the exam guide which will let you gain more comfortable with the exam. ServiceNow provides the candidates taking it’s certification, with a well-structured Exam Guide. Also, there are plenty of studies and support resources out there for the exam. Before heading towards the preparation journey it is very important for us to be cleared about the exam objectives. So visit the Official website of ServiceNow, to have a clearer view of the CIS Event Management Blueprint. A thorough analysis of the exam guide will let you align yourself more deeply with the chief objectives if the exam.

Training Courses

A good training course will surely provide structured learning. There are plenty of courses and programs designed to help you with CIS Event Management Exam Preparation.

Proper Timetable

We know time is very precious to every exam seeker. So quickly devise your study plan and begin early. Start by strengthening your weaker areas and dedicate enough amount of time for your preparations daily to maintain consistency.

Learning Path

In the Learning Platform ServiceNow publish every minute update and details related to CIS-Event Management. Moreover, you can get all exam related details. The ServiceNow Learning Path provides you several training courses for your references.

Instructor-Led-Training

ServiceNow offers Instructor-led Training, with the help of subject matter experts, for the candidates seeking to take the CIS-Event Management certification exam. The course is specifically framed to give candidates, the ability to apply their skills in Event Management.

• Implementer Learning Path
• Certified System Administrator
• Operational Intelligence(Self-Paced eLearning)

Join the community

A study group can be a critical part of your preparation plan. You get to learn from the experience of others. Also you get to join other candidates appearing for the same exam. It also helps you clear your doubts that may arise during your preparations.

Practice Exam

CIS Event Management Practice Tests are a must for all preparations. They act as a check on your preparations and also help you identify your weaker areas.  They help you to take the ServiceNow CIS-Event Management exam with good grades and also help you to learn more about the real exam scenario. Therefore try attempting as many practice tests as you can, and pass with flying colours.