CIS-Field Service Management

Demand for ServiceNow specialists is growing rapidly. ServiceNow certification provides the knowledge and assurance necessary to fully utilize the ServiceNow platform. You will learn to configure, customize, and create using real-world examples and a hands-on approach throughout the training and certification programs. Field Service Management (FSM) enables businesses to handle location-based work activities more effectively. FSM Implementation focuses on FSM applications and related functionality, the majority of which may be customized utilizing a low-code or no-code approach during implementation. FSM Implementation teaches you how to use practical skills to speed up your FSM implementation.

The Certified Implementation Specialist – Field Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service application.

Capabilities of Field Service Management

A Certified Implementation Specialist – Field Service Management has the capabilities of:

Dynamic Scheduling
Asset and Cost Management
Central Dispatch
Mobile Agent
Planned Maintenance
Virtual Agent
Continual Improvement Management
Predictive Intelligence
Performance Analytics

Target Audience

The ServiceNow Field Service Management Certification exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Implementation Specialist for Field Service Management.

CIS – Field Service Management Interview Questions

Learning Objectives

CIS-Field Service Management content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow Field Service implementations. Specific learning goals have been defined in each Learning Domain and are examined in the exam.

Field Service Management Fundamentals
Implementation Planning
Implementing Field Service Processes
Implementing Related Processes
Field Service Integrations

Learning Path

The ServiceNow provides certifications in various fields. The categories are IT, Employment, Customers workflows. Also, the official ServiceNow website separates the certifications according to the industries such as government, financial services, healthcare, manufacturing, telecommunications etc. The ServiceNow Certified Implementation Specialist – Field Service Management Exam comes under the customer workflows.

Exam Details

There are 60 questions in the CIS-Field Service Management test. The questions on the Servicenow Field Service Management Exam are in a multiple-choice style. The individual taking the test looks over the response alternatives and chooses the most accurate response to the question. Servicenow Field Service Management is $150.

Exam Result

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.

How do I register for the CIS-Field Service Management Exam?

You must register for the exam via the ServiceNow Webassessor website. You can also use the voucher obtained by completing the Field Service Management Implementation training prerequisite. The voucher code obtained from the prerequisite training path is nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Field Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
You can also choose to take the exam as an online proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

Course Outline: CIS-Field Service Management

As discussed above, CIS-Field Service Management content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow Field Service implementations. So, here we are discussing the detailed course outline. The Course Outline has been updated on March 2021.

CIS-Field Service Management course outline

Field Service Management Fundamentals 50%

Field Service Management Solution
Process, Personas, Roles, and Terminology (ServiceNow Documentation: Field Service Management overview module)
Work Order Initiation Methods
Work Order Management (ServiceNow Documentation: Work Order Management)
Parts and Sourcing
Scheduling and Dispatch (ServiceNow Documentation: Scheduling and dispatching agents)
Field Agent Activities (Mobile & Desktop) (ServiceNow Documentation: Configure the Field Service mobile application)
Time Recording
Planned Maintenance for Field Service (ServiceNow Documentation: Planned Maintenance)
Map Pages (ServiceNow Documentation: Map pages)

Implementation Planning 5%

Field Service Industry Good Practices (ServiceNow Documentation: Field Service Management )
Field Service Management Implementation Good Practices
Integrations with Applications and Data Sources
Process Integrations

Implementing Field Service Processes 38%

Foundation Data (ServiceNow Documentation: Configure foundation data)
Configuring Field Service Business Process, Assignment, and Add-ons (ServiceNow Documentation: Global domain configurations, Setting up Field Service Management, Configure Field Service Management)
Configuring Work Order Creation (ServiceNow Documentation: Manage work orders)
Optimizing Scheduling, Dispatch, and Inventory Operations
Configuring Time Recording (ServiceNow Documentation: Time recording for Field Service Management)
Configuring Field Service Mobile (ServiceNow Documentation: Configure the Field Service mobile application)

Implementing Related Processes 7%

Customer Experience Set up and Configuration
Configure Appointment Booking (Service Portal and Service Catalog) (ServiceNow Documentation: Configure appointment booking)
Configuring Targeted Communications (ServiceNow Documentation: Targeted communications)
Configuring Contextual Knowledge for Field Service (ServiceNow Documentation: Contextual search)

Exam Policies

While preparing for the CIS-Field Service Management exam, the candidate should visit the terms and conditions for the ServiceNow. The policies will help you to understand the product and its vendor better. The exam terms and policies include various important information such as age requirements, registration, and policies concerning minors, candidate identification and authentication, rights and responsibilities, Confidentiality and agreements, etc. Also, you can check the terms for becoming partners.

CIS-Field Service Management FAQ

CIS-Field Service Management: Preparatory Guide

While preparing for any certification or exam, it should be very clear if you know where to begin. Therefore, we at Testprep training have curated a list of all the learning steps and resources with our Servicenow Field Service Management Exam Guide which will guide you in a way to success.

ServiceNow Study Guide

First of all, you should visit the official website of the ServiceNow because it offers the most reliable information about the exam. Servicenow provides a study guide for each of its certifications and exams. TheServicenow Field Service Management Study Guide is also present in the ServiceNow website. The study guide contains all of the most accurate and up-to-date material about a certain test. It also contains the exam’s goals and some basic information.

Servicenow Field Service Management Training

ServiceNow requires the achievement of the following prerequisite training course(s) in Servicenow Field Service Management Exam Preparation. Information provided in these training courses contains source material for the exam. These training courses will help you to understand the aspects of the CIS-Field Service Management exam.

Also, Upon completion, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – Field Service Management exam.

ServiceNow Documentation

ServiceNow also provides documentation on every possible subject matter of certifications and exams. Those documentations will be beneficial for the ones who are preparing for the exams like CIS-Field Service Management. You can search for any topic or subject on the ServiceNow documentation.

Practice with Testprep Training

Servicenow Field Service Management Practice Tests are the one who ensures the candidate about their preparation. The practice test will help the candidates to acknowledge their weak areas so that they can work on them. There are many practice tests available on the internet nowadays, so the candidate can choose which they want. We at Testprep training also offer Servicenow Field Service Management Practice Exams which are very helpful for the ones who are preparing.

A great career is just a certification away. So, practice and validate your skills to become a Certified Implementation Specialist! CLICK HERE for free practice test!