Cisco Renewals Manager (700-805 CRM)
The Cisco Renewals Manager exam (CRM 700-805) is an assessment for a Cisco partner’s Renewals Manager to manifest their knowledge of the Customer Experience (CX) ideas and tools sheltered in the Renewals Manager curriculum learning map.
Who should take this exam?
- 700-805 CRM students
- Anyone starting a business career and want to learn
Learning Objectives
The objectives for the Cisco Renewals Manager (700-805 CRM) are:
- Customer Success Foundation 20%
- Business Acumen 35%
- Leadership 30%
- Cisco Tools and Processes 15%
Learning Path
Cisco offers a number of certifications in various fields. There are many levels of certifications in Cisco such as entry, associate, specialist, professional, expert, architect. Each level incorporated many certifications in it. The Cisco Renewals Manager (700-805 CRM) exams fall under the category of Specialist certification exams.
Exam Details
The Cisco Renewals Manager (700-805 CRM) exam is present in the English and Japanese language. Further, the candidate can register their exam on the Pearson VUE and the examination fee is $80 USD. During the exam, candidates may encounter different types of questions including multiple-choice single answer, multiple-choice multiple answers, and drag & drop. For more, consider the following:
Retaking the Exam
The policies for retaking exams are as follows:
- Candidates who fail an Associate, Professional, Specialist or CCDE Written exam must wait a period of five (5) calendar days, beginning the day after the failed attempt, before they may retest for the same exam.
- Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.
- Candidates who fail an Online / Un-Proctored Cisco (700-805) exam must wait a period of forty-eight hours (48hrs) after the failed attempt, before they may retest for the same exam.
Cisco Renewals Manager (700-805 CRM) Course Outline
CISCO has divided the syllabus into various sections. The Cisco Renewals Manager (700-805 CRM) exam includes its objectives and sub-topics in it. The detailed course outline is mentioned below:
Customer Success Foundation 20%
- Describe the components of a Success Plan (Cisco Documentation: Customer Success Journey Map)
- Identify the RM responsibilities within the Success Plan
- Describe the components of a Health Index (Cisco Documentation: Network Health Monitoring)
- Describe the key recurring revenue financial terms
- Identify the RM role across the RACI (Cisco Documentation: RM role)
- Explain RM tasks
- Describe the role of a Renewals Manager
- Describe the measurements of success for the RM role
Business Acumen 35%
- Evaluate the products, solutions, and services currently in the customer’s network to help the customer to achieve business objectives/goals
- Explain the value of the products, solutions and services to meet business objectives
- Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services.
- Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions
- Describing Available To Renew and Annual Recurring Revenue
- Describe the renewal cycle
- Assess the financial and service impacts of on-time and delayed renews
- Develop an action plan based on renewal risks
- Determine the impact of renewals related to Cisco and other products on the company’s metrics
- Describe contract elements that drive value for customers
- Identify recommended actions for contract success
Cisco Documentation: Business Enablement Center
Leadership 30%
- Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources
- Perform an end-to-end renewals motion with the customer, in a partnership with the
- account team
- Identify upsell/ cross-sell opportunities through renewals motion, that can deliver higher-value outcomes for the customer and incremental ARR for vendor
- Describe the customer’s procurement process
- Explain how the customer perceives the value of their IT solutions
- Identify the steps for developing a renewal quote
- Identify steps to process exceptions or non-standard elements of a renewal quote
- Identify the steps for processing an order
Cisco Documentation: Leadership Opportunities
Cisco Tools and Processes 15%
- Explain Smart Accounts and Smart Licensing
- Describing TPV and Cisco Ready toolset
- Explain Enterprise agreements
- Explain licensing models
- Explain the CX Portfolio (including newly introduced offers)
- Explain the deal management (example: CCW) process
Cisco Documentation: Cisco Service and Support Processes
Certification Exam Policies
The candidate should visit the CISCO official website for understanding the terms and policies of the CISCO. The exam terms and policies include various important information such as age requirements and policies concerning minors, candidate identification and authentication, rights and responsibilities, Confidentiality and agreements, etc. CLICK HERE for more information.
Cisco Renewals Manager (700-805 CRM) FAQ
Cisco Renewals Manager (700-805 CRM) Preparation Steps
The preparation steps which are essential in order to successfully pass the Cisco Renewals Manager (700-805 CRM) exam are:
CISCO Official Website 
Visiting the CISCO official website is an important step while preparing for the Cisco Renewals Manager (700-805 CRM) exam. The official site offers a lot of reliable information and sources which are very helpful in preparing for the exam. The resources such as study guide, sample papers, whitepapers, documentation, faqs, etc. The candidate can find all such important things on the official page.
CISCO Training Program and Tutorials 
Training programs are a very necessary step in the preparation of such exams like Cisco Renewals Manager (700-805 CRM). CISCO offers its own training programs on their various examinations and certifications. Also, the CISCO offers tutorial which the candidate can find right here!. Further, the candidate should check the training videos by CISCO.
Books and Guides 
The next step in the preparatory guide should be books and study guides. The candidate needs to find those books which are enriched with information. Finding a good book may be a difficult task, but in order to gather the knowledge and skills, the candidate has to find, read and understand.
Practice Test 
Most importantly, candidates have to try their hands-on practice tests. CISCO also offers its practice test. Practice tests are the one which secures the candidate about their preparation. The practice test will help the candidates to recognise their vulnerable areas so that they can work on them. There are many practice tests available on the internet nowadays, so the candidate can choose which they want. Testprep training also offers practice test for Cisco Renewals Manager (700-805 CRM) exam.
Join a Study Group 
Joining a group study will also be beneficial for the candidate. It will encourage them to do more hard work. Also, studying in the group will help them to stay connected with the other people who are on the same pathway as them. Also, the discussion of such study groups will benefit the students in their exam.