Salesforce Certified Slack Administrator Practice Exam
Salesforce Certified Slack Administrator Practice Exam
About Salesforce Certified Slack Administrator Exam
The Salesforce Certified Slack Administrator exam has been designed for professionals who possess the expertise to configure Slack effectively and leverage its features to improve communication and productivity within an organization. This certification covers a wide range of Slack functionalities available to end users, as well as the configuration and management aspects of administrator settings.
Who should take the exam?
The Salesforce Certified Slack Administrator exam is ideal for individuals responsible for implementing, configuring, and managing Slack. Candidates should be comfortable recommending policies, settings, and features for different use cases across various Slack plans. Additionally, they should have knowledge and hands-on experience in:
- Admin roles
- Slack architecture
- User provisioning
- Settings and policies
- Channel structure
- App approval processes
- Data security
- Process design
- User adoption
Candidates are expected to have at least six months of experience as a Slack Administrator and should be capable of performing tasks outlined.
Exam Guide
This guide helps candidates assess their readiness for the Salesforce Certified Slack Administrator Exam. It provides insights into the target audience, recommended training resources, and a detailed breakdown of exam objectives. Salesforce recommends a combination of practical experience, training, and self-study to increase the chances of passing the exam.
Exam Details
- Exam Format: 60 multiple-choice/multiple-select questions
- Exam Duration: 90 minutes
- Passing Score: 65%
- Reference: No hard-copy or online resources are allowed during the exam
- Exam Prerequisites: None
Exam Outline
The Salesforce Certified Slack Administrator Exam assesses a candidate’s expertise in the following areas:
Domain 1 - Fundamentals (9%)
- Identify key privileges and responsibilities of different Slack user roles
- Understand the features of each Slack paid plan
- Recognize the common responsibilities of Slack Admin and Owner roles
- Manage workspace and organization-level settings
Domain 2 - Understanding Workspace Administration (9%)
- Determine when to create a workspace based on organizational needs
- Manage the workspace creation and approval process
- Select the appropriate workspace visibility settings
- Design an Enterprise Grid structure to suit the organization’s needs
- Recommend strategies for consolidating workspaces
Domain 3 - Overview of Channel and User Group Administration (28%)
- Configure and manage Slack channels
- Understand when to use channels, direct messages, or group DMs
- Recommend public vs. private channel usage
- Manage multi-workspace channels
- Administer channel posting permissions
- Share channels with external organizations based on business requirements
- Manage naming conventions and state policies (archive, delete, convert)
- Configure and manage Slack user groups
Domain 4 - Understanding User Lifecycle Management (14%)
- Choose the best authentication option for a given Slack plan
- Recommend processes for new account creation and user onboarding
- Determine when to use SCIM vs. JIT for user provisioning
- Implement deactivation methods (manual vs. SCIM deprovisioning)
- Develop a guest user request and approval process
Domain 5 - Understanding App Administration (10%)
- Explain the value of interoperability for decision-makers and end users
- Use Workflow Builder to automate routine tasks
- Understand and manage the app installation and approval process
Domain 6 - Understanding Security (15%)
- Identify Slack’s built-in security features and settings
- Understand security governance, risk management, and compliance
- Manage access controls and mobile device security
- Implement data protection and information governance strategies
- Audit user activity in Slack
Domain 5 - Overview of Enabling Slack Success (15%)
- Define a vision and set organizational goals for Slack adoption
- Use the analytics dashboard to monitor Slack usage
- Make data-driven recommendations (e.g., channel archival, etiquette guides)
- Build a dedicated Slack admin team
- Promote Slack as the Digital HQ of an organization
- Implement ongoing user enablement and engagement programs
