C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
This certification exam is designed for an individual who is responsible for configuring service request management for an IBM SmartCloud Control Desk solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.
Prerequisite for the exam
• Knowledge of Service Request Management infrastructure components within IBM SmartCloud Control Desk V7.5 -Skill level 3
• Knowledge of service request and service fulfillment management -Skill level 3
• Knowledge of application servers (WebSphere Application Server and WebLogic Server)-Skill level 2
• Knowledge of operating systems, networking, and firewall concepts-Skill level 1
• Knowledge of XML-Skill level 2
• Knowledge of SQL for supported databases -Skill level 2
• Knowledge of security (SSL, LDAP, data encryption, system user accounts, directory servers) -Skill level 2
• Knowledge of HTTP protocols -Skill level 1
• Knowledge of the ITIL roles for V3-Skill level 2
• Knowledge of administration of database and web server components - Skill level 1
• Knowledge of integration components - Skill level 1
• Knowledge of Jython scripts - Skill level 1
Course Outline
- System Setup and Configuration
- Work with Operational Data
- Configure Service Desk
- Configure Service Catalogue
- Integration
Exam Format and Information
| Exam Name IBM SmartCloud Control Desk V7.5 Service Request Management | Exam Code C9560-656 |
| Exam Duration 90 mins | Exam Format 0 |
| Exam Type 0 | Number of Questions 61 Questions |
| Eligibility/Pre-Requisite 0 | Exam Status Live |
| Exam Language English, Japanese | Pass Score 0 |
C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation FAQs
What are the languages available for the exam?
The exam is available in English and Japanese language.
Do you provide any preparation guidance for this certification exam?
Yes our experts frequently blog about the tips and tricks for exam preparation.
How the exam scores are calculated?
After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.
What is the duration of the exam?
The IBM SmartCloud Control Desk V7.5 Service Request Management Implementation is a 90 minutes exam.
I do not have or do not know my Candidate Testing ID. Can I schedule an appointment without it?
If you do not have or do not know your Candidate Testing ID, you can create a profile with Pearson VUE and select the No, I do not have a Candidate Testing ID option.
For how long is the license valid after purchase?
Once purchased, the practice exams can be access for the lifetime.
What is IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam?
This certification exam is designed for an individual who is responsible for configuring service request management for an IBM SmartCloud Control Desk solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.
Is there any prerequisite for the exam?
• Knowledge of Service Request Management infrastructure components within IBM SmartCloud Control Desk V7.5 -Skill level 3
• Knowledge of service request and service fulfillment management -Skill level 3
• Knowledge of application servers (WebSphere Application Server and WebLogic Server)-Skill level 2
• Knowledge of operating systems, networking, and firewall concepts-Skill level 1
• Knowledge of XML-Skill level 2
• Knowledge of SQL for supported databases -Skill level 2
• Knowledge of security (SSL, LDAP, data encryption, system user accounts, directory servers) -Skill level 2
• Knowledge of HTTP protocols -Skill level 1
• Knowledge of the ITIL roles for V3-Skill level 2
• Knowledge of administration of database and web server components - Skill level 1
• Knowledge of integration components - Skill level 1
• Knowledge of Jython scripts - Skill level 1
Is there any assistance from Testprep Training in terms of exam preparation?
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.
What is the course outline for the exam?
• System Setup and Configuration
• Work with Operational Data
• Configure Service Desk
• Configure Service Catalogue
• Integration
Does Testprep Training offer Money Back Guarantee for the Exam Simulator?
Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam cost.
If I fail the test, can I take the test again?
Yes. However, if you fail a proctored exam twice, you will need to wait 30 days (from the date of the first test) before retaking the exam.
How will I get my score report?
You may access your score report by signing in to your account at www.pearsonvue.com/ibm using your username and password. When you take a test at a Pearson VUE Test Center, the test administrator will provide you with a printed score report before you leave the center.
Where can I find my Candidate Testing ID?
If you have ever taken an IBM Certification or Mastery Test, you have a Candidate Testing ID. You can find your Candidate Testing ID on any previous IBM Testing Score Report or emails from the IBM Professional Certification Program.
What Payment types does Pearson VUE accept?
Pearson VUE accepts Master Card, VISA, American Express and JC Bas well as vouchers.
I need a special testing accommodation for my test appointment, how do I request one?
You can request a special accommodation by sending an email to IBM at [email protected].
Can we try the free test before purchasing the practice exam?
Yes testprep training offers free practice tests for the There are no prerequisites for IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam which can be used before the final purchase for complete test.
Can I pay for the exam at the test center?
Some Test centers allow you to schedule and pay for an exam. Please contact the test center directly to see if they provide this service.
Do TestprepTraining provide practice set questions for IBM SmartCloud Control Desk V7.5 Service Request Management Implementation?
TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.
Do you offer any discount on the bulk purchase?
Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.