C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
This certification exam is designed for an individual who is responsible for configuring service request management for an IBM SmartCloud Control Desk solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.
Prerequisite for the exam
• Knowledge of Service Request Management infrastructure components within IBM SmartCloud Control Desk V7.5 -Skill level 3
• Knowledge of service request and service fulfillment management -Skill level 3
• Knowledge of application servers (WebSphere Application Server and WebLogic Server)-Skill level 2
• Knowledge of operating systems, networking, and firewall concepts-Skill level 1
• Knowledge of XML-Skill level 2
• Knowledge of SQL for supported databases -Skill level 2
• Knowledge of security (SSL, LDAP, data encryption, system user accounts, directory servers) -Skill level 2
• Knowledge of HTTP protocols -Skill level 1
• Knowledge of the ITIL roles for V3-Skill level 2
• Knowledge of administration of database and web server components - Skill level 1
• Knowledge of integration components - Skill level 1
• Knowledge of Jython scripts - Skill level 1
Course Outline
- System Setup and Configuration
- Work with Operational Data
- Configure Service Desk
- Configure Service Catalogue
- Integration
Exam Format and Information
Exam Name IBM SmartCloud Control Desk V7.5 Service Request Management | Exam Code C9560-656 |
Exam Duration 90 mins | Exam Format 0 |
Exam Type 0 | Number of Questions 61 Questions |
Eligibility/Pre-Requisite 0 | Exam Status Live |
Exam Language English, Japanese | Pass Score 0 |
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