Outlook 2016: Core Communication, Collaboration and Email Skills (77-731) 

About Outlook 2016: Core Communication, Collaboration and Email Skills 77-731 Exam

77-731 exam is for candidates who can create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. 

Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

• MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
• The MOS 2016 exam format incorporates multiple projects.

Course Outline

The Outlook 2016: Core Communication, Collaboration and Email Skills (77-731) Exam covers the following topics - 

Manage the Outlook environment for productivity (20-25%)

• Customize settings: Customize reply messages, change text formats for all outgoing messages, customize the Navigation Pane, configure reviews, manage multiple accounts, add an account
• Print and save information: Print message, calendar, contact, or task information; save message attachments; preview attachments; save messages in alternate formats; export messages to a data file
• Perform search operations in Outlook: Create new search folders; search for items in messages, tasks, contacts, or calendars; search by using advanced find; search by folder

Manage messages (35-40%)

• Configure mail settings: Set fonts for new messages and responses; create, assign, and modify signatures; create and manage rules; create automatic replies; create messages by using Quick Parts; configure Junk Email and Clutter settings
• Create messages: Create a message; add or remove message attachments; add cc and bcc to messages; add tracking and voting options; forward and reply to messages; request a delivery or read receipt; redirect replies; flag outgoing messages for follow up, importance, and sensitivity; recall a message
• Format a message: Format text, insert hyperlinks, apply themes and styles, insert messages, add a signature to specific messages
• Organize and manage messages: Sort messages, move messages between folders, add new local folders, apply categories, clean up messages, mark a message as read or unread, flag received messages, ignore messages, sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps, configure basic Auto Archive settings, delegate access

Manage schedules (35-40%)

• Create and manage calendars: Create and add calendars, adjust viewing details for calendars, modify calendar time zones, delete calendars, set calendar work times, manage multiple calendars, manage calendar groups, display multiple calendars, share calendars
• Create appointments, meetings, and events: Create calendar items, create recurring calendar items, cancel calendar items, create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant, set free or busy status for calendar items, schedule resources, set up meeting location by using Room Finder
• Organize and manage appointments, meetings, and events: Set calendar item importance, forward calendar items, configure reminders, add participants, respond to invitations, update individual or recurring calendar items, share meeting notes, categorize calendar items
• Create and manage notes and tasks: Create and manage tasks, create and organize notes

Manage contacts and groups (10-15%)

• Create and manage contacts: Create a new contact, delete contacts, import contacts from external sources, edit contact information, attach an image to a contact, add tags to contacts, share contacts, create and manage address books
• Create and manage contact groups: Create new contact groups, add contacts to existing contact groups, add notes to a contact group, update contacts within contact groups, delete contact groups, delete contact group members

Exam Pattern 

• Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
• Exam Code: 77-731
• Credited Towards: Microsoft Office Specialist 
• Number of Questions: 40-60
• Length of Time:  90 Minutes
• Registration Fee: $100.00
• Passing Score: 700 (on a scale of 1-1000)
• Exam Language:   English, Chinese (Simplified), Chinese (Traditional), Spanish, French, Japanese, Korean, Norwegian

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