Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325) Practice Exam

Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325)

About Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325)

Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325) exam demonstrates the knowledge required to configure Oracle RightNow Service solutions. Candidates earning this certification will be able to customize and manage Customer Portal, design Business Rules, Workspaces, Workflows and Agent Scripting, as well as many other configurations and customizations.

Exam Prerequisites

Candidates applying for this exam are recommended to complete 3-8 implementations with having advanced implementation skills and field experience.

Course Structure

The Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325) Exam covers thee following topics - 

1 Application Appearance

• Create and implement Workspaces

• Create and implement Navigation Sets

• Create Customizable Menus

• Create Agent Workflows

• Create Agent scripts within the Scripts Explorer

2 Site Configuration Admin

• Describe Custom Fields and their usage

• Create Business Rules

• Explain Standard Text and its application

• Explain Service Variables and their application

• Create and manage Service Level Agreements

• Configure Cloud Monitor

• Configure Custom Objects

• Describe incident management

• Manage Message Bases

• Manage the System Configuration settings

• Explain Mailboxes and their usage

• Configure Message Templates and System Interface configurations

• Explain Product, Category, and Disposition usage

• Create and manage Guided Assistance and its application

• Explain the File Menu and CX options features and their usage

3 Staff Management

• Create Profiles

• Create Staff Accounts

• Describe Password configurations and their functions

4 Answer Management

• Describe typical answer management components and usage

• Manage Search Priority Words

• Create and manage Word List Files and the Dictionary

• Create and manage Access Levels

5 RightNow Analytics

• Create and configure Custom Reports

• Create and manage Scheduled Reports

6 Feedback/Surveys

• Create and manage Surveys and Mailings

7 Chat & Co-Browse

• Create and manage Chat configurations and rules

• Create and manage Co-Browse configurations

8 Customer Portal

• Customize and manage Templates, Pages, and Themes

• Describe Customer Portal deployment protocols

• Customize and manage Tags, Widgets, and Assets

Exam Pattern 

• Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
• Exam Code: 1Z0-325
• Number of Questions: 80
• Length of Time:  150 minutes
• Exam Fee: $245 USD 
• Exam Language: English

What do we offer?

• Full-Length Mock Test with unique questions in each test set
• Practice objective questions with section-wise scores
• An in-depth and exhaustive explanation for every question
• Reliable exam reports evaluating strengths and weaknesses
• Latest Questions with an updated version
• Tips & Tricks to crack the test
• Unlimited access

What are our Practice Exams?

• Practice exams have been designed by professionals and domain experts that simulate real time exam scenario.
• Practice exam questions have been created on the basis of content outlined in the official documentation.
• Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
• Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
• You can also create your own practice exam based on your choice and preference 

100% Assured Test Pass Guarantee

We have built the TestPrep Training Practice exams with 100% Unconditional and assured Test Pass Guarantee! 

If you are not able to clear the exam, you can ask for a 100% refund.