Oracle Field Service 2020 Implementation Essentials (1Z0-1003-20)

Oracle Field Service 2020 Implementation Essentials (1Z0-1003-20) 

An Oracle Field Service Cloud Service 2020 Certified Implementation Specialist has demonstrated the skills and knowledge required to implement and use Oracle Field Service Cloud. Individuals who possess this certification are able to configure user, resource, and activity types, configure business rules settings and work skills, configure calendars and display settings, create filters, configure a Routing Plan, and configure Quota Management and service requests.

Course Outline

The Oracle Field Service 2020 Implementation Essentials (1Z0-1003-20) Exam covers the following topics -

1. Resources and Resource Types

Describe Resource Types and Roles

Configure Resource Types

Configure resources for Routing

2. Time Windows

Describe Time Slots, Service Windows, SLAs, and Delivery Windows

3. Inventory Types

Describe Inventory Types, consumption and management

4. Business Rules

Configure Business Rules settings

5. Work Zones

Describe the concepts of Work Zones

6. Display Settings

Configure OFSC Core Application display settings

7. Activity Link Templates

Create an Activity Link Template

8. OFSC APIs

Explain OFSC API capabilities

Create a Core REST API request

9. Routing

Describe Run Schedule, Assignment Parameters, and filtering options

Describe routing reoptimization

Configure a Routing Plan

10. Notification Engine

Describe the various launch conditions

Configure a Message Scenario

11. Service Requests

Configure a Service Request

12. User Types

Configure OFSC Core Application Screens

Configure User Types

13. Activity Types

Describe Activity Type Features

Configure Activity Types

14. Fields and Custom Properties

Describe the four types of custom properties and native system fields

Create a custom property

15. Work Skills

Describe the concepts of Work Skills and Work Skill Conditions

Configure a Work Skill and associated Conditions

16. Resource Calendars

Configure resource calendars

17. Outbound Integration Channels

Explain the options available within Outbound Integration Channels

18. Filters

Explain the usage of filters within OFSC

Create a filter

19. Statistics Parameters

Explain Duration and Travel Statistics and their parameters

20. Quota, Capacity and Booking

Describe Quota, Capacity and Booking Options

Configure Quota Management for Capacity Areas

21. Collaboration

Describe Collaboration features and usage

22. Plug-in Framework

Understand the capabilities of the mobility framework

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