Oracle B2C Service Integration and Development 2020 Implementation Essentials (1Z0-1034-20) Practice Exam

Oracle B2C Service Integration and Development 2020 Implementation Essentials (1Z0-1034-20) 

Oracle B2C Service Integration and Development 2020 Implementation Essentials (1Z0-1034-20) 

Oracle B2C Service Integration and Development 2020 Implementation Essentials (1Z0-1034-20) certification exam covers topics such as - CP Tools, CP - Basic Customizations, CP - Widgets and Scripting, CP - Advanced Customizations, Integration & Customization - Agent Desktop, Connect Web Services for PHP\SOAP\REST, RightNow Object Query Language, Desktop Integration and General Integration & Customization. Up-to-date training and field experience are recommended.

Who should take the exam?

Oracle Service Cloud Integration and Development 2020 Implementation Essentials exam is designed for individuals who possess a strong foundation and expertise in selling or implementing Oracle Service Cloud Integration and Development, including RightNow Cloud Service solutions.

Exam Outline

• Exam Title: Oracle B2C Service Integration and Development 2020 Implementation Essentials
• Exam Number: 1Z0-1034-20
• Exam Price: $245 USD
• Format: Multiple Choice
• Duration: 85 Minutes
• Number of Questions: 55
• Passing score: 68%
• Validated Against: Exam has been validated against 20A

Course Outline

The Oracle B2C Service Integration and Development 2020 Implementation Essentials (1Z0-1034-20) Exam covers the following topics - 

1. Customer Portal Tools

• Use the site administration on the Agent Desktop
• Access CP admin area, identify CP environments and deployment processes

2. Customer Portal - Widgets and Scripting

• Create and manage a custom widget
• Set up and configure Syndicated widgets on an external page
• Describe Client-side scripting and its use in widgets
• Describe how event handling can be used for widget interaction
• Describe Controllers and their uses
• Explain the advantages of using AJAX for widget/controller interaction

3. Integration and Customization - Agent Desktop

• Explain Searching for Viewing, Editing, Creating, and Customizing Record Types
• Configure and manage custom fields and custom attributes
• Configure and customize Custom Objects
• Use the Connect webservices with desktop add-ins
• Use primary objects and sub-objects

4. Integration & Customization - Connect Web Services for PHP\SOAP\REST

• Describe CRUD Operations using Web Services for SOAP
• Generate Bulk, Batch, and Chain Operations
• Run Analytics Reports using Connect for SOAP
• Get Values for NamedID Objects
• Use the Knowledge Foundation API

5. Use RightNow Object Query Language (ROQL)

• Use the Connect REST API
• Integration and Customization - General
• Customize Mobile Sites and pageset mappings
• Work with Custom Process Models
• Configure CP Security
• Explain the Usage of Session management
• Explain Clickstream and reporting
• Describe the Knowledge Foundation API
• Implement the Scripts/custom folders
• Create debugging within Oracle Service Cloud
• Work with custom messagebases and configurations

6. Customer Portal - Basic Customizations

• Describe the anatomy of a CP page
• Modify page params, page logic and page settings
• Describe the importance of Internationalization
• Customize and manage Templates, Pages, and Themes
• Describe the importance of Accessibility
• Use the Widget Inspector

7. Customer Portal - Advanced Customizations

• Describe a model and its uses
• Describe the purpose of the Connect Common Object Model
• Describe the uses of Connect for PHP in CP
• Create Custom Objects
• Create and manage a custom widget to display a custom object field
• Use Hooks within customizations
• Use Inlays

8. Integration and Customization - ROQL Queries

• Execute ROQL Queries
• Use custom fields and custom objects accessed in ROQL
• Describe the purpose of Special Queries and their uses

9. Integration and Customization - Desktop Integration

• Describe the purpose of the RightNow Desktop Add-In Framework
• Explain Add-In Deployment Methods
• Work with Records and Automation
• Describe troubleshooting methods for Add-Ins
• Connect Web Services for SOAP with Add-Ins
• Extend the Browser User Interface
• Use Javascript and the Browser control for integration
• Describe the use of Accelerators to speed integration

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