Microsoft MB-280 Exam: Microsoft Dynamics 365 Customer Experience Analyst

Microsoft MB-280 Exam: Microsoft Dynamics 365 Customer Experience Analyst 

The Microsoft MB-280 Exam: Microsoft Dynamics 365 Customer Experience Analyst Certification exam has been designed for professionals skilled in configuring and optimizing Dynamics 365 Sales to enhance the customer experience and drive sales performance. The Microsoft MB-280 Exam validates expertise in leveraging Dynamics 365 Sales and Microsoft Power Platform to build customized, efficient, and scalable sales solutions. As a certified analyst, candidates should have a deep understanding of the Dynamics 365 Sales capabilities, customer insights tools, and key Power Platform integrations to support an organization’s sales and customer engagement goals.

Who should take the exam?

• Microsoft MB-280 Exam is suitable for Dynamics 365 customer experience analysts involved in or planning to participate in Dynamics 365 Sales implementations.
• Candidates should understand an organization’s sales processes, have knowledge of customer experience features, and be familiar with Dynamics 365 tools that enhance the seller's experience.
• Additionally, candidates should have experience configuring model-driven apps in Microsoft Power Apps, knowledge of Dataverse, and familiarity with Power Automate flow concepts.

Course Outline

The Microsoft MB-280 Exam: Microsoft Dynamics 365 Customer Experience Analyst Exam covers the following topics - 

• Implement Dynamics 365 Sales (25–30%)
• Configure and customize Dataverse and model-driven apps (25–30%)
• Implement the Dynamics 365 App for Outlook (10–15%)
• Implement security and customizations in Dynamics 365 Sales (10–15%)
• Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)
• Extend and enhance Dynamics 365 Sales capabilities (5–10%)

Enrich and upgrade your skills to pass the Microsoft MB-280 Exam: Microsoft Dynamics 365 Customer Experience Analyst Exam. Try the MB-280 Free Test Now!