ITIL® Practitioner Practice Exam
ITIL® Practitioner Practice Exam
About ITIL Practitioner
The ITIL Practitioner certification is a globally accepted ITSM certification which is taken after the ITIL Foundation certification. The exam assesses your skills in the adoption of the ITIL framework for meeting business' objectives. It enables practitioners to not only be well versed in ITIL framework, but also be able to use it in practice. The exam focuses on the Continual Service Improvement (CSI) approach for service improvement. The exam helps in achieving ITIL intermediate or expert level certification.
Who should take the exam?
The ITIL Practitioner is suitable for
- Project Manager/Director
- Operations or IT Infrastructure Manager
- IT service Manager/ Director
- IT Department, Division or Group Manager
- Process Owner
- Individuals engaged in IT service delivery, planning or management
Course Structure
The ITIL® Practitioner Exam covers the following topics -
Learning Outcome 1 - 6 Questions (15%)
- Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context
- Analyze the importance of each element of a service when planning and implementing service improvements
Learning Outcome 2 - 6 Questions (15%)
- Apply the ITSM guiding principles in a given context when planning and implementing service improvements
Learning Outcome 3 - 8 Questions (20%)
- Describe the purpose and main outputs of each step of the CSI Approach
- Use the CSI Approach tools and techniques successfully in a given specific context
- Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
Learning Outcome 4 - 8 Questions (20%)
- Define critical success factors (CSFs) using a relevant hierarchical approach
- Determine key performance indicators (KPIs) to underpin a critical success factor
- Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories
- Define a current state assessment in a given context
- Design a report in a given context
- Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
Learning Outcome 5 - 6 Questions (15%)
- Explain the nature, value, importance and benefits of good communication
- Explain communication principles
- Explain the purpose and value of communication tools and techniques
- Use relevant communication tools and techniques to support improvement in a given context
- Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
Learning Outcome 6 - 6 Questions (15%)
- Explain the role and impact of OCM in successful improvement
- Describe the purpose and value of OCM activities
- Use relevant OCM tools and techniques to support improvement in a given context
- Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
Exam Pattern
- Exam Name: ITIL Practitioner
- Exam Code: ITIL Practitioner
- Number of Questions: 40
- Length of Time: 135 Minutes
- Registration Fee: £405.00
- Passing Score: 28 / 40 (70%)
- Exam Language English and 8 other languages
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- An in-depth and exhaustive explanation for every question
- Reliable exam reports evaluating strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real time exam scenario.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
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