Customer Assistance
Customer Assistance
Customer Assistance
Customer Assistance is a range of customer services offered/provided to assist customers in making cost effective purchase and correct use of a product. It includes assistance in the form of troubleshooting doubts, installation, training, maintenance, upgrading, and disposal of a product.
Table of Contents
- Introduction to Customer Assistance
- Communication Skills
- Knowing your Customer
- Calming Upset Customers
- Telephone Customer Service
- Internet Skills
- Time Management Strategies
- Stress Management Strategies
Customer Assistance FAQs
What are the exam objectives?
- Introduction to Customer Assistance
- Communication Skills
- Knowing your Customer
- Calming Upset Customers
- Telephone Customer Service
- Internet Skills
- Time Management Strategies
- Stress Management Strategies
What are the career prospects after completing this exam?
- Customer Support Executive
- Customer Support Manager
- Technical Support Manager
- Customer Assistant
What skills are required for this exam?
- Active listening
- Empathy
- Problem-solving and communication
- Negotiations
- Writing skills
- Creativity
- Patience
What is Customer Assistance?
Customer Assistance is the service provided by the company to its customer before, during and after they buy your product/services. There is always a direct correlation between satisfied customers and company brand loyalty and revenue growth.
Who is the target audience for this exam?
- Students
- Graduates
- Customer Service Representatives
- Customer Support Professional
- Customer Support Manager