C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Practice Exam
C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Practice Exam
About C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Practice Exam
The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Exam has been developed to validate the core skills and knowledge of the candidate in SAP Service Cloud project implementation.
Skills Required
The C_C4H510_04 - SAP Certified Application Associate exam ensures that the candidate has the key understanding required to perform the tasks of an application consultant. The exam has been assessed with the ability to implement the associated prerequisite skills under the supervision of an expert consultant in a project environment.
Course Outline
The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 exam covers topics including - 1
Domain 1 - Understanding Service Objects (> 12%)
- Learn about Registered Products and usage in Service Tickets.
- Learn about Installing Base and its usage in Service Tickets.
- Learn about Warranty Management and its usage in Service Tickets.
Domain 2 - Overview of User Management (8% - 12%)
- Learn about performing tasks related to the maintenance of employees, business roles and users
- Learn about setting up data restrictions.
Domain 3 - Understanding Communication Channel and Knowledge Base (8% - 12%)
- Learn about communication channels for Service Tickets.
- Learn about knowledge Base in SAP Service Cloud.
Domain 4 - Overview of Service Business Process (8% - 12%)
- Learn about identifying the different Service Processes and related capabilities.
- Learn about Time Recording and Fulfillment in Service Tickets.
Domain 5 - Understanding Service Elements and Notification (8% - 12%)
- Learn about Setup Service Levels, Categories and define Work Distribution rules for Service Process.
- Learn about setting up a notification process
- Learn to configure conditions and actions for workflows.
Domain 6 - Overview of Data Management (8% - 12%)
- Learn about using data migration templates
- Learn about troubleshooting data migration issues
- Learn and understand mass data maintenance.
- Learn SAP pre-packaged integration scenarios
- Learn about optimal project management practices related to system integration.
Domain 7 - Learn about Basic Setup Settings (8% - 12%)
- Learn to identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations.
- Learn about fine-tuning timeline and dependencies with the overall project plan
- Learn the ways to tailor the solution by identifying and adjusting the predefined settings for meeting the customer’s business requirements.
Domain 8 - Understanding the concept of Reporting (< 8%)
- Learn to leverage MS Excel with SAP Cloud for Customer reports
- Learn to identify different components of custom reports and interactive dashboards.
Domain 9 - Overview of Maintenance Plan (< 8%)
- Learn about Explain maintenance Plan and their usage in Service Tickets
Domain 10 - Understand about Personalization and Extensibility (< 8%)
- Learn to use personalization and extensibility, such as mashups and custom business objects.
Domain 11 - Overview of Contracts and Case Management (< 8%)
- Learn about contracts and case Management in Service Tickets.
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- In-depth and exhaustive explanation for every question
- Reliable exam reports evaluating strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
