C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Practice Exam
C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Practice Exam
About C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Exam
The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Exam Details
- Exam:80 questions
- Pass Score Score:64% and above
- Duration:180 mins
- Exam Languages: English
Course Outline
The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 covers the following topics -
Service Objects> 12%
- Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
Data Management > 12%
- Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
User Management (8% - 12%)
- Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
Communication Channel and Knowledge Base (8% - 12%)
- Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
Service Business Process (8% - 12%)
- Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
Service Elements and Notification (8% - 12%)
- Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
Basic Setup Settings (8% - 12%)
- Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
Reporting < 8%
- Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
Personalization and Extensibility < 8%
- Identify how to use personalization and extensibility, including mashups and custom business objects.
Maintenance Plan < 8%
- Explain Maintenance Plan & its usage in Service Tickets.
Contracts and Case Management < 8%
- Explain Contracts & Case Management in Service Tickets.
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- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
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What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
