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C_C4H410_21 - SAP Certified Application Associate – SAP Sales Cloud 2111 Practice Exam

C_C4H410_21 - SAP Certified Application Associate – SAP Sales Cloud 2111 Practice Exam


About C_C4H410_21 - SAP Certified Application Associate – SAP Sales Cloud 2111 Exam

The C_C4H410_21 - SAP Certified Application Associate – SAP Sales Cloud 2111 exam verifies that the candidate possesses fundamental knowledge in SAP Cloud for Customer administration and proven skills in SAP Sales Cloud.


Skills Acquired

This certificate proves that the candidate has the core understanding required of an application consultant and can apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.


Exam Details

  • Total Questions: 80 questions
  • Pass score: 66% and above
  • Exam Duration:180 mins
  • Languages: English


Course Outline

The C_C4H410_21 - SAP Certified Application Associate exam covers the following topics - 

User Management and Notification Process > 12%

  • Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows. 

Master Data (Account, Contact, Product, and Pricing) > 12%

  • Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.Define different account groups and contact relationships.

Data Migration and Integration > 12%

  • Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

Sales Contracts Quotation and Sales Order Management 8% - 12%

  • Set up contract as follow-on from preceding document, create a document flow, gather pricing determination.Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions.

Implementation Basics and Fine Tuning8% - 12%

  • Identify tasks to configure and administer SAP Sales Cloud. Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

Reporting 8% - 12%

  • Leverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards.

Lead and Opportunity Management 8% - 12%

  • Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue schedule.

Sales Planning and Forecasting < 8%

  • Set up sales target plans using various dimensions and create, update and submit forecasts.

Visit Planning and Execution < 8%

  • Set up activity planning and visit execution with surveys and tasks.

Territory Management < 8%

  • Set up territory hierarchy and configure rules for territory determination.

Personalization and Extensibility < 8%

  • Identify how to use personalization and extensibility, including how to define related parameters.


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  • Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
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  • Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
  • Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
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