Microsoft Dynamics 365 (MB-335) Free Practice Questions

Microsoft Dynamics 365 is a cloud-based business solution that supports businesses of all kinds in streamlining processes, enhancing customer interactions, and improving decision-making. A certification exam, the MB-335, certifies the abilities and expertise of candidates seeking to focus on Microsoft Dynamics 365 sales and customer support solution implementation and configuration.

Although the MB-335 exam is difficult, it can be a useful tool for people looking to further their careers in the Microsoft Dynamics 365 industry. Professionals who wish to show off their knowledge of Microsoft Dynamics 365 sales and customer support solutions and have experience with them should take the MB-335 test.  In this blog, we will provide you with free questions for Microsoft Dynamics 365 (MB-335) and a comprehensive preparation guide to help you ace the exam in one go.

Free Questions – Microsoft Dynamics 365 (MB-335)

1. TPT Ltd. uses Dynamics 365 Supply Chain Management’s Asset Management to monitor and control its maintenance costs. They must make sure they are able to keep an eye on, manage, and reconcile the actual and planned expenditures of asset maintenance. Which feature must be employed in order to fulfill this requirement?

1. Cost categories          
2. Maintenance budgets
3. Work orders   
4. Asset journals

Answer – 2

1. Cost categories play a vital role in the classification and monitoring of various expenses associated with assets. While they serve as a valuable tool for organizing and analyzing maintenance costs, they do not cater specifically to the need for overseeing and controlling maintenance budgets.

2. In the context of Asset Management for Dynamics 365 Supply Chain Management, maintenance budgets serve the specific purpose of monitoring and managing maintenance expenditures for assets. By establishing maintenance budgets, an organization can allocate predetermined amounts for different cost categories, including labor, materials, and external services. This allows them to effectively oversee and regulate maintenance costs by comparing the actual expenses recorded in work orders or asset journals with the budgeted figures.

3. Work orders, on the other hand, are instrumental in the management and monitoring of maintenance tasks conducted on assets. While they are indispensable for the execution and documentation of maintenance activities, their primary focus is not on the supervision of maintenance budgets.

4. Asset journals, similarly, are a valuable tool for recording asset-related transactions such as acquisitions, disposals, or transfers. Although asset journals are crucial for maintaining accurate asset records, they are not directly associated with the tracking and management of maintenance budgets.

2. TPT Ltd. – A global corporation wishes to use Dynamics 365 Supply Chain Management to simplify its intercompany trading procedures. What setup action needs to be taken in order to activate the inter-company trading feature?

1. Set up vendor collaboration   
2. Configure intercompany policies       
3. Define intercompany trade relationships       
4. Create intercompany workflows        

Answer – 3

To optimize and simplify intercompany trade procedures using Dynamics 365 Supply Chain Management, the company must establish clear intercompany trade relationships. These relationships serve as the foundation for connecting the various legal entities within the organization for intercompany transactions. Through the configuration of these intercompany trade relationships, the organization can define the involved trading partners and outline the regulations and guidelines that govern intercompany trade. This framework facilitates smooth collaboration and transaction execution between distinct legal entities, thereby guaranteeing the precision and efficiency of intercompany trade operations.

3. TPT Ltd. in the fashion sector wishes to streamline the process of inventory planning and replenishment. They want to consider a number of things, including lead times, client demand patterns, and seasonality. Which Dynamics 365 Supply Chain Management function should be used to do this?

1. Forecasting    
2. Safety stock   
3. Planning optimization 
4. Reorder point 

Answer – 3

To enhance inventory planning and replenishment, taking into consideration variables like seasonality, lead times, and customer demand trends, the company should employ planning optimization within Dynamics 365 Supply Chain Management. This robust tool harnesses advanced algorithms and optimization methods to craft the most efficient inventory and replenishment plans. It carefully considers a range of factors and constraints when determining the optimal order quantities, reorder points, and timing. By harnessing planning optimization, the company can elevate inventory accuracy, minimize instances of stockouts, and enhance the overall efficiency of the supply chain.

4. TPT Ltd. produces and sells electrical products all over the world. They have a number of carefully placed distribution hubs all across the globe. To reduce stock-outs and save carrying costs, the corporation wishes to optimize their inventory levels across all distribution sites. Which master planning feature needs to be set up to accomplish this?

1. Intercompany planning          
2. Coverage groups       
3. Safety stock   
4. Net requirements

Answer – 2

To enhance inventory planning and replenishment, taking into consideration variables like seasonality, lead times, and customer demand trends, the company should employ planning optimization within Dynamics 365 Supply Chain Management. This robust tool harnesses advanced algorithms and optimization methods to craft the most efficient inventory and replenishment plans. It carefully considers a range of factors and constraints when determining the optimal order quantities, reorder points, and timing. By harnessing planning optimization, the company can elevate inventory accuracy, minimize instances of stockouts, and enhance the overall efficiency of the supply chain.

5. In Dynamics 365 Supply Chain Management, TPT Ltd. want to monitor and examine quality-related problems in order to spot patterns and implement the necessary remedial measures. Which configuration action needs to be taken in order to make this feature available?

1. Configure quality control policies       
2. Set up quality control workflows       
3. Define quality control templates        
4. Create quality control measurement points   

Answer – 4

For effective monitoring and analysis of quality-related issues in Dynamics 365 Supply Chain Management, it is imperative for the company to establish quality control measurement points. These measurement points outline the precise characteristics or parameters that require measurement and documentation throughout the quality control procedures. The creation of such measurement points enables the company to collect data pertaining to quality attributes and conduct comprehensive analysis to discern trends, patterns, and opportunities for enhancement. This strategic approach to quality control measurement points facilitates efficient quality oversight, in-depth analysis, and ongoing improvement initiatives within the procurement and vendor management processes.

6. TPT Ltd. – A manufacturing business needs to make sure that its work orders in Dynamics 365 Supply Chain Management are managed effectively in Asset Management. They wish to keep tabs on the status and conclusion of work orders as well as record any extra expenses spent on maintenance. Which feature ought to be employed in order to fulfill these demands?

1. Work order templates
2. Work order types       
3. Work order journals    
4. Work order stages      

Answer – 3

1. Work order templates offer predefined configurations that come with default information for the creation of work orders. These templates can certainly enhance efficiency when generating new work orders by providing preconfigured settings. However, their primary focus is not on addressing the specific needs of tracking progress, documenting costs, and managing work order completion.

2. In contrast, work order types serve to categorize work orders based on their intended purpose or nature, whether it be preventive maintenance, corrective maintenance, or inspection. While work order types are helpful in organizing various work orders, their primary function is not to directly handle the tracking of progress, cost recording, or work order completion.

3. In the context of Asset Management for Dynamics 365 Supply Chain Management, work order journals play a pivotal role in monitoring the progress and completion of work orders. They also facilitate the capture of any additional costs incurred during the maintenance process. Work order journals enable users to record crucial data such as actual start and end dates, labor hours, and material consumption for each work order. Additionally, they allow for the recording of supplementary expenses, like spare parts or external services, associated with the work order. Through the utilization of work order journals, the manufacturing company can maintain meticulous records of work order progress, costs, and completion, thereby supporting effective management and analysis of maintenance activities.

4. While work order stages are beneficial for tracking the progress of work orders by representing different phases or steps within the work order lifecycle (such as planning, execution, and completion), their primary focus may not be on the specific requirements of capturing costs and managing work order completion.

7. TPT Ltd. wants to use Dynamics 365 Supply Chain Management’s purchase agreements to automate their procurement process. Which setup action needs to be taken in order to activate this feature?

1. Set up vendor collaboration   
2. Configure purchasing policies           
3. Define purchase agreement types    
4. Create purchasing workflows

Answer – 3

In order to optimize the procurement process through the utilization of purchase agreements within Dynamics 365 Supply Chain Management, the organization should take steps to define purchase agreement types. These agreement types dictate the precise terms and conditions that will be incorporated into the agreements. Through the configuration of purchase agreement types, the company can set up standardized templates for various agreement categories, including but not limited to blanket purchase agreements and quantity-based agreements. The establishment of purchase agreement types allows the organization to create uniform and organized agreements with its vendors, thereby streamlining the procurement process and enhancing overall efficiency.

8. To enhance their maintenance scheduling, TPT Ltd. wishes to integrate Asset Management with Dynamics 365 Supply Chain Management. They must set up a procedure wherein requests for maintenance are approved and then given a work schedule. Which setting should they make in order to accomplish this?

1. Service level agreements (SLAs)      
2. Work order types       
3. Maintenance calendars         
4. Maintenance request workflows       

Answer – 4

1. Service level agreements (SLAs) serve as valuable tools for delineating service expectations and performance targets in the realm of maintenance activities. Although they are pivotal for the management of service levels, their primary function does not revolve around the specific approval workflow for maintenance requests.

2. Similarly, work order types are crucial in categorizing various work orders, such as corrective maintenance, preventive maintenance, or predictive maintenance, to facilitate organizational efficiency. However, their primary focus does not pertain to the direct handling of approval workflows for maintenance requests.

3. Maintenance calendars, on the other hand, play a key role in scheduling and managing maintenance activities based on specific time intervals or dates. However, their core purpose does not directly encompass the approval workflow for maintenance requests.

4. In the context of Dynamics 365 Supply Chain Management, maintenance request workflows offer the company the capability to create customized approval processes for managing maintenance requests. Through the configuration of maintenance request workflows, the organization can define a structured sequence of approval steps, allocate appropriate approvers, and establish notifications for each stage of the workflow. This approach ensures that maintenance requests undergo a thorough and methodical approval process before being scheduled, thus contributing to effective maintenance planning and resource allocation. By configuring maintenance request workflows and specifying the requisite approval steps and notifications, the company can establish a well-defined approval process for maintenance requests, leading to enhanced maintenance planning and more efficient allocation of resources.

9. By effectively allocating resources and making sure that work orders are issued to specialists based on their availability and skill set, TPT Ltd. hopes to optimize its maintenance operations. To do this, they want to use Asset Management for Dynamics 365 Supply Chain Management’s capacity planning feature. Which feature ought to be employed in order to fulfill these demands?

1. Resource calendars   
2. Capacity Scheduling  
3. Skill management      
4. Maintenance request prioritization     

Correct Answer – 2

1. Resource calendars are a valuable tool for establishing the working hours and availability of resources, including technicians. While they are crucial for planning and scheduling, they may not specifically focus on the efficient allocation of resources based on their availability and skill set.

2. In Asset Management for Dynamics 365 Supply Chain Management, the capacity scheduling feature is introduced to tackle the task of optimizing resource allocation and work order assignments based on the availability and skill set of technicians. Capacity scheduling allows the company to define and manage resource capacity, encompassing factors such as technicians’ work schedules, shifts, and skill requirements. By leveraging capacity scheduling, the organization can enhance maintenance operations by efficiently assigning work orders to available technicians with the necessary skills, ensuring optimal resource utilization and the timely completion of maintenance tasks.

3. Skill management, while essential for defining and managing the skill sets of technicians and other resources, may not directly address the specific requirement of efficiently allocating resources and assigning work orders based on both availability and skill set.

4. Similarly, maintenance request prioritization serves to assign priorities to maintenance requests according to their urgency and impact. This approach aids in the effective management of maintenance requests but may not be the primary focus when it comes to efficiently allocating resources and assigning work orders based on both availability and skill set.

10. What primary role does engineering change management serve within Dynamics 365 Supply Chain Management?

1. Managing versions and changes of products
2. Generating drafts or designs of products
3. Updating engineering-used products
4. None of these

Correct Answer – 2

Explanation: Version management and change management of products are the main purpose of engineering change management

Let’s now move on to the preparation guide which will act as your primary resource for cracking the exam in one go.

Microsoft Dynamics 365 Supply Chain Management Functional Consultant Expert (MB-335) Preparation Guide

Here is a comprehensive preparation guide for the Microsoft Dynamics 365 (MB-335) exam, with links to helpful resources:

Step 1 – Review Exam Objectives

The exam objectives for the Microsoft Dynamics 365 (MB-335) exam cover a wide range of topics, including:

• Understand the Microsoft Dynamics 365 sales and customer service platform

This includes understanding the different components of the platform, such as Sales, Customer Service, Marketing, and Field Service. You should also be familiar with the different features and functionality of the platform.

• Configure and manage sales and customer service processes

This includes understanding the different sales and customer service processes that can be configured in Microsoft Dynamics 365. You should also be able to configure and manage these processes to meet the needs of your organization.

• Implement and manage sales and customer service solutions

This includes understanding the different steps involved in implementing and managing Microsoft Dynamics 365 sales and customer service solutions. You should also be able to troubleshoot and resolve any issues that may arise during the implementation or management process.

• Troubleshoot and resolve sales and customer service issues

This includes understanding the different types of sales and customer service issues that can occur in Microsoft Dynamics 365. You should also be able to troubleshoot and resolve these issues in a timely and efficient manner.

Step 2 – Gather your preparation resources

Here are some valuable preparation resources for the Microsoft Dynamics 365 (MB-335) exam:

Microsoft Learn: Microsoft Learn offers a range of free resources to assist you in your MB-335 exam preparation. These resources include:

• Learning path: The Microsoft Dynamics 365 Sales and Customer Service Functional Consultant Expert learning path provides a comprehensive overview of the topics tested in the exam.
• Modules: The Microsoft Dynamics 365 Sales and Customer Service Functional Consultant Expert modules delve into each of the exam objectives in depth.
• Practice tests: Microsoft Dynamics 365 Sales and Customer Service Functional Consultant Expert practice tests enable you to assess your knowledge and pinpoint areas that require more attention in your studies.

Microsoft Dynamics 365 documentation: Microsoft’s comprehensive Dynamics 365 documentation covers all aspects of the product. You can use this documentation to gain a deeper understanding of the specific features and functionality aligned with the exam objectives.

Microsoft Dynamics 365 community: The Microsoft Dynamics 365 community serves as an excellent platform for seeking answers to your questions and receiving assistance from fellow professionals. You can also find valuable blog posts, articles, and other resources on the community website.

Books: Various books are available that cover the topics included in the MB-335 exam. Some popular books for exam preparation are:

• Microsoft Dynamics 365 Sales and Customer Service Functional Consultant Exam Prep by Scott Durow
• Microsoft Dynamics 365 Sales and Customer Service Functional Consultant Expert by Mike Wheeler
• Microsoft Dynamics 365 Sales and Customer Service Functional Consultant Expert: A Comprehensive Study Guide by James D. Shepherd

Step 3 – Get Hands-on Experience

Hands-on experience is indeed crucial for preparing for the Microsoft Dynamics 365 (MB-335) exam. Practical experience allows you to gain a deeper understanding of how the product works and how to apply your knowledge in real-world scenarios. Here are some effective ways to acquire hands-on experience with Microsoft Dynamics 365:

• Use a Free Trial: Microsoft offers a free trial of Microsoft Dynamics 365. This is an excellent starting point to get acquainted with the product and learn its fundamentals. You can explore various features and functionalities during the trial period.
• Set up a Sandbox Environment: If you have access to Microsoft Dynamics 365, consider setting up a Sandbox environment. A sandbox is a separate, isolated environment where you can experiment with the product without affecting your production data. It’s a safe space to practice and learn.
• Join a Microsoft Dynamics 365 Community: There are several Microsoft Dynamics 365 communities where you can connect with professionals who are willing to share their knowledge and experience. These communities often offer opportunities to volunteer and assist other users with their Microsoft Dynamics 365 projects. This hands-on involvement can deepen your understanding.
• Contribute to Open Source Projects: Many open source projects related to Microsoft Dynamics 365 are available. Contributing to these projects is an excellent way to enhance your knowledge of the product and gain experience collaborating with other developers. It also provides practical exposure to real-world challenges and solutions.

If you are committed to preparing for the MB-335 exam, getting hands-on experience with Microsoft Dynamics 365 is highly recommended. Practical experience will not only help you understand the product thoroughly but also boost your confidence on exam day. Additionally, it will equip you with the skills required to apply your knowledge effectively in real-world scenarios.

Step 4 – Take practice tests

Taking practice tests is indeed one of the most effective ways to prepare for the Microsoft Dynamics 365 (MB-335) exam. Here are some key benefits of using practice tests:

• Identify Strengths and Weaknesses: Practice tests help you assess your knowledge and skills. By reviewing your performance, you can pinpoint areas where you excel and areas where you need improvement.
• Familiarize Yourself with the Exam Format: Practice tests provide a simulation of the actual exam format. This includes the structure of the questions, time constraints, and the overall feel of the exam. Familiarity with the format can reduce exam anxiety.
• Understand Question Types: Practice tests allow you to become acquainted with the types of questions that are commonly asked in the exam. This insight helps you develop effective strategies for tackling different question formats.
• Improve Time Management: Taking practice tests under timed conditions is essential. It helps you practice time management skills, ensuring you can complete the exam within the allotted time. This is particularly important for maintaining composure during the actual exam.

When selecting a practice test, make sure it aligns with the latest exam objectives and covers all the relevant topics comprehensively. After completing a practice test, review your results meticulously to identify areas where additional study is needed. Analyze the types of questions that pose challenges and develop strategies to approach them more effectively.

Overall, incorporating practice tests into your exam preparation strategy is a valuable step in building confidence and readiness for the MB-335 exam.

Expert Corner

The Microsoft Dynamics 365 (MB-335) exam presents a notable challenge, yet it offers substantial rewards. By adhering to the guidance provided in this blog post, you can effectively prepare for the exam, increasing your likelihood of achieving success.

Should you encounter difficulties with a particular subject, do not hesitate to seek guidance from a friend, colleague, or mentor. Numerous online forums and communities are available where you can pose questions and receive support from fellow Microsoft Dynamics 365 professionals.

We extend best wishes for your studies and success on the upcoming exam!