The ServiceNow Certified System Administrator exam verifies that the candidate possesses the integration capabilities and proficiency required to manage the ServiceNow platform’s configuration, implementation, and maintenance. Passing this exam indicates that the candidate has detailed all of the key skills required to pursue further certification for the individuals. This certification exam provides you with all of the skills required by the industry to advance your career. However, passing the exam is not so simple.
Let us know How to become a ServiceNow System Administrator!
About ServiceNow System Administrator
The ServiceNow Certified System Administrator exam verifies that the candidate possesses the integration capabilities and proficiency required to manage the ServiceNow platform’s configuration, implementation, and maintenance. Passing this exam indicates that the candidate has detailed all of the key skills required to pursue further certification for the individuals.
Target Audience
The ServiceNow System Administrator certification exam is designed for ServiceNow customers, partners, sales engineers, and anyone else who wants to become a ServiceNow Certified System Administrator.
Exam Prerequisites and Recommended Knowledge
To be a successful candidate in this exam, you must have the following knowledge.
- To begin, pay close attention to the ServiceNow Fundamentals training and ensure that you have at least 6 months of hands-on experience working with ServiceNow.
- Second, candidates can select and complete either a ServiceNow Fundamentals training course or an on-demand ServiceNow Fundamentals training course through Now Learning.
- It is also very advantageous to any candidate who has industry experience as well as database concepts and system management.
- As a result, the candidate must be familiar with IT Help Desk processes as well as incident, problem, and change workflows.
- Finally, candidates should be thoroughly familiar with industry terminologies, acronyms, and initialisms.
Additional Recommended Experience
- To begin, you must have at least six months of field experience working on ServiceNow deployment projects as well as maintaining ServiceNow instances.
- You must also have taken part in at least two ServiceNow deployment projects.
- You must also be familiar with industry concepts, terminology, acronyms, and initialisms.
Let’s dive into the thrust of the article –
How to become a ServiceNow System Administrator?
To gain a systematic understanding of the exam, go through the exam format, which will undoubtedly provide a bird’ eye view of all the important details. Furthermore, before beginning your exam preparations, ensure that you are completely clear on all aspects of the exam. Finally, prepare with all of your dedication and zeal to ace this exam!
Step 1 – Know in-depth about the exam syllabus
Below mentioned is the detailed course outline for the exam along with the documentation and whitepapers –
The Course Outline covers the Servicenow Certified System Administrator Syllabus. It helps you understand each concept of the exam. The Course Outline has been updated on March 2021.
The ServiceNow Certified System Administrator Exam covers the following domains –
User Interface & Navigation [20%]
- ServiceNow Overview
- Lists and Filters (ServiceNow Documentation: Create and edit filters, Filters)
- Forms and Templates (ServiceNow Documentation: Templates, Form templates)
- Branding (ServiceNow Documentation: Configure portal branding, Branding a Service Portal)
Collaboration [20%]
- Task Management (ServiceNow Documentation: Project tasks, Create a task from an incident, problem, or change request)
- Notifications (ServiceNow Documentation: Notifications)
- Reporting (ServiceNow Documentation: Reporting)
Database Administration [30%]
- Data Schema (ServiceNow Documentation: Schema map for tables, View the schema map)
- CMDB (ServiceNow Documentation: Configuration Management Database)
- Application/Access Control (ServiceNow Documentation: Access control rules in application administration apps, Access control list rules)
- Import Sets (ServiceNow Documentation: Import sets)
Self-Service & Process Automation [20%]
- Knowledge Management (ServiceNow Documentation: Knowledge Management)
- Service Catalog (ServiceNow Documentation: Service Catalog)
- Flow Designer (ServiceNow Documentation: Flow Designer, Call a workflow flow logic)
Introduction to Development [10%]
- Scripting (ServiceNow Documentation: Scripts)
- Migration and Integration (ServiceNow Documentation: Organize the migration process, Integration options)
- Development
Step 2 – Know about the Exam Format
First and foremost, you must ensure that you and the vendor are on the same page. This means you should be familiar with the exam format because it serves as the exam’s blueprint.
- To begin, this exam consists of 60 questions, and you have 90 minutes to complete it.
- Furthermore, all of the questions are multiple choice. The process of elimination is the most effective method for answering these questions. When you eliminate all of the incorrect answers, you will arrive at the correct one!
- Furthermore, this is a computerbased exam delivered in a proctored environment by ServiceNow testing partner Kryterion.
- You also have the option of using online proctoring.
- Furthermore, this exam will set you back $150.
Step 3 – Gather all other important details about the exam
These are some policies of which you should be aware of when you will be taking this exam –
Exam Registration
Candidates must register for the test using the ServiceNow Webassessor site and the voucher obtained by completing the Software Asset Management Professional Fundamentals training prerequisite. Each test taker has the option of taking the test at an Approved Testing Center or as an online delegated test during the enlistment process. The Ensured Implementation Specialist test is performed in both testing scenes using a dependable, agreeable client interface designed specifically for ServiceNow tests. The Kryterion testing system is used all over the world, and each location provides a safe and comfortable testing environment.
Exam Result
After completing and submitting the exam, the candidates’ testing screens display a passed or failed status. However, only their status is shown, not any insights into their performance.
Exam Retake Policy
Candidates who fail the exam will be allowed to retake it for a $150 registration fee. They may, however, retake the exam no more than three times.
Step 4 – Refer to the best Resources
Different resources have different sets of knowledge and comprehension. However, in academic life, revision should be done on a case-by-case basis. As a result, matching the type of revision you do on your source material is critical.
Learning Path
On its Learning Platform, ServiceNow publishes every minute update and detail about its certification exam. You can find all exam-related information here. The ServiceNow Learning Path will also provide you with a variety of training and courses for candidates sitting for the ServiceNow Certified System Administrator exam. A candidate can start his or her ServiceNow journey by learning the fundamentals of the NOW platform.
Servicenow Certified System Administrator Training
This training course’s friendly interactive session will help participants understand the NOW Platform User Interface, as well as all the fundamental knowledge about the database schema and the implications of commonly used applications. They will be introduced to higher-level features and functionality such as application development and scripting.
This course includes instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at various points to ensure that the content is understood. This course is intended for users who have prior experience with ServiceNow or who are new to the platform and want to learn about its basic features.
ServiceNow Community
One advantage of anything that goes online is the number of people who can join it. A small group of people can participate in an offline discussion, whereas online platforms can reach a much larger audience. The chances of resolving an issue improve dramatically when a larger number of people are solving it. Furthermore, multiple points of view make the material more dynamic. These discussions broaden the scope of the studies.
Practice Tests
A practice run or two, regardless of how you prepare for the ServiceNow Certified System Administrator Exam, can help you in more ways than you might think. Taking a Servicenow Certified System Administrator Practice Exam is a great way to diversify your study strategy and ensure you get the best results possible on the real thing.
Analyzing your answers will help you identify areas where you need to focus more attention, as well as your alignment with the exam objectives. So, now is the time to boost your confidence with Servicenow Certified System Administrator Practice Tests!
Step 5 – Take the exam in accordance with the Expert’s Advice
Professional certifications broaden and validate your knowledge. They demonstrate your dedication to your profession and pave the way for a variety of lucrative career opportunities. As a result, to pass the exam, you must be familiar with the exam format. Remember to start your preparations as soon as possible.
Time is of the essence, and developing a preparation strategy is therefore essential. A practice run or two, regardless of how you prepare for the ServiceNow Certified System Administrator Exam, can help you in more ways than you might think. Analyzing your answers will help you identify areas where you need to focus more attention, as well as your alignment with the exam objectives. It is critical to take multiple tests to boost your confidence.
