BCS Foundation Certificate in VeriSM™ Practice Exam
BCS Foundation Certificate in VeriSM™
BCS Foundation Certificate in VeriSM™
VeriSM™ is a service management approach that supports service providers to build a flexible operating model to reach desired business outcomes. It describes how an organization can determine its service management principles and then use organizational capabilities, developing technologies and a combination of management practices to deliver value.
Who is it for?
- All professionals and organizations committed to delivering value to customers through the development, delivery, operation, and/or promotion of services. VeriSM™ exam is intended to build modern and fundamental service management skills and knowledge to empower individuals to fully and effectively participate in a service organization and to deliver value to the consumer. If the candidate is completely new to service management - then it is recommended that they choose VeriSM™ Essentials.
Entry requirements
- There are no entry requirements for this certification.
Course Structure
The domains and their relevant topics of the BCS Foundation Certificate in VeriSM™ exam are as follows:
1. The Service Organization
● Organizational context
● Organizational governance
● Digital transformation
2. Service Culture
● The service culture
3. People and Organisational Structure
● Organization structure
● Service management challenges
4. The VeriSM™ Model
● The VeriSM™ model
● Adapting the VeriSM™ model
5. Progressive Practices
● Progressive practices
6. Innovative Technologies
● Impact of Technology
7. Getting Started with VeriSM™
● Getting started
Exam Format
- Exam Name: BCS Foundation Certificate in VeriSM™
- Exam Level: Foundation
- Number of Questions: 40
- Exam Format: Multiple-choice
- Passing score: 65% marks
- Time Give: 60 minutes
- Requirements: Accredited training is strongly recommended, but is not a pre-requisite
- Exam price: £192 (£160.00 + VAT)
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