Apple Certified Support Professional 10.5 Exam

About  Apple Certified Support Professional 10.5

The Apple Certified Support Professional 10.5 exam is for help desk professionals, technical coordinators or power users who support macOS Catalina users, manage networks or provide technical support for Mac users. 

This certification verifies you understand macOS Catalina core functionality and that you can configure key services, perform basic troubleshooting and support multiple Mac users.

Who should take the exam?

The Apple Certified Support Professional 10.5 certification is for engineers and senior technicians who want have  a career in macOS Catalina troubleshooting and support.

Candidates have skills and knowledge to manage computer networks or computer labs that run macOS or support Mac users

Course Structure

The Apple Certified Support Professional 10.5 covers the following topics - 

• Installation and Configuration: Update, upgrade, and reinstall macOS Catalina, set up and configure macOS on an individual Mac.. Aware of Participants the command-line interface and macOS Recovery.
• User Accounts: Manage user accounts and user home folders along with macOS security and password management.
• File Systems and Storage: Manage file systems, storage, encryption, permissions, and file sharing.
• Data Management: Use hidden items, shortcuts, file archives, metadata, and Spotlight. Manage system resources and Time Machine.
• Apps and Processes: Install, manage, and troubleshoot apps, and manage documents.
• Network Configuration: Manage basic and advanced network settings and troubleshoot network issues.
• Network Services: Manage network services, host sharing, and a personal firewall.
• System Management: Manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

Exam Pattern 

• Exam Name:  Apple Certified Support Professional 10.5
• Exam Code: ACSP 10.5
• Passing score: 75%
• Exam Language English

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